Xootr LLC offers a set of standard repair services. Order the service here and then ship your scooter to the service facility. In most cases, service will be completed within 3 business days and shipped back to you. Make sure to include your order receipt with your shipment. All prices include parts. Return shipping costs are calculated when you check out using the Xootr shopping cart.
: If you order multiple repair services for one scooter, we will credit you (manually) for any redundant shipping costs charged via our shopping cart shipping calculation.
Xootr LLC -- Service
2001 Rosanna Avenue
Scranton, PA 18509
You can download the
. Please make sure you read it carefully, as it contains important safety information.
Wheel Replacement Instructions
Broken Black Plastic "Handle Caps"
All Xootr scooters sold by Xootr LLC use an all-aluminum clamp for the scooter handlebar. This clamp is essentially unbreakable. A batch of plastic handlecaps used for a time by a previous manufacturer of the Xootr scooter (Nova Cruz Products) appear to have been defectively molded by a supplier. Xootr LLC is pleased to supply replacement handle caps, which can be
eX3 Electric Scooter
The eX3 electric scooter was manufactured and sold by Nova Cruz Products, Inc. Xootr LLC acquired the Xootr brand and other assets of the kick scooter business from Nova Cruz, but does not sell, service, or have any parts for the eX3 electric scooter.
A very nice feature of the Swift is that there are almost no weird custom parts. Pretty much everything is standard, including brakes, handlebars, shifters, seats, pedals, etc. This means any competent bike mechanic can service the Swift.
If you really want us to service your bike, we'll be happy to do so as well. Contact
for rates on standard services.
There is some outstanding information on the web related to bicycle maintenance in general. The best information for the enthusiast is provided by the late
. Sheldon is amazing and has done a great service for the cycling community. These articles are especially useful:
A Few Known Issues
Tiny squeak from hub
: This is the rubber seal on the front hub rubbing against the aluminum of the hub. It wears in very quickly and the sqeak goes away.
"Throwing a Chain"
: Pretty much any bike without a front derailleur may occasionally "throw a chain". This can happen when you shift abruptly into Gear 8 while pedalling very lightly and very fast, often down a hill. If you feel or hear anything strange in the gears, stop pedaling immediately and verify that the chain is properly seated on the front chain ring. If you grind away at the pedals with the chain stuck between the chain ring and the chain guard, you are likely to make a greasy mess of your hands pulling it out..
Quick-release seat clamps become hard to open and close
: Over time we had some customers say that the quick release seat clamps had become very difficult to open and close. We found the best solution is to start by cleaning the cam and plastic washer that it rubs against and put a little penetrating oil around the barrel that the cam and lever rotate around. You can also add a light coating of grease to the curved recess of the plastic washer that the cam rubs against, but then you will need to check and clean the washer and cam often as dirt will stick to it.