Returning a Product - Wiseguys.co.nz

By: Wiseguys  05-Apr-2012
Keywords: Computers, Electronics, Computer Parts

Returning a Product - Wiseguys.co.nz

Nearly all orders at Wiseguys are delivered without any issues, but occasionally things go wrong and you may need to return an item. The information below can help you work out what is covered and what isn't.

I've changed my mind and don't want the product I ordered

Regrettably we cannot accept a refund if you've changed your mind about a product or no longer want it.

The product I ordered was damaged in transit

If your product has been damaged between leaving the Wiseguys warehouse(s) and arriving at your delivery address we will replace your product or issue a full refund where a replacement is not available.

You will need to return the damaged product to us before we can process your replacement or refund.

Wiseguys will cover any courier costs to return the damaged product.

The product I received was faulty or did not work as intended

If the product you received is faulty or it did not work as intended, Wiseguys will repair your product, replace your product or issue a full refund where a suitable replacement is not available.

In order to repair, replace or refund your faulty product, the product will need to be returned to us so we can test it to confirm that it is faulty.

Wiseguys will cover any courier costs to return the faulty product.

After testing, if the product is deemed to be working correctly, you will need to pay for all incurred courier charges to have the product returned to you. So it pays to make sure the product is indeed faulty before initiating a return!

I've owned my product for some time, but it is now faulty or no longer works as intended

If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product (manufacturer or extended warranty), Wiseguys will repair or replace your product or issue a refund where a replacement is not available.

In order to repair, replace or refund your faulty product, the product will need to be returned to us so we can test it to confirm that it is faulty.

As both manufacturer and extended warranties offers by Wiseguys are return to base (RTB), Wiseguys will not cover any courier costs to return the faulty product.

After testing, if the product is deemed to be working correctly, you will need to pay for the courier charges to have the product returned to you. So it pays to make sure the product is indeed faulty before initiating a return!

Keywords: Computer Parts, Computers, Electronics

Other products and services from Wiseguys

05-Apr-2012

Product Warranties - Wiseguys.co.nz

As Wiseguys only deals direct with authorised NZ distributers of leading electronic and computing brands, all products available for purchase at www.wiseguys.co.nz are covered by the full manufacturer’s warranty. All products warranties at Wiseguys are ‘Return to Base’ or ‘RTB’ which means it is the purchaser’s responsibility to cover the cost of returning a faulty product to Wiseguys so a warranty claim can be processed.


05-Apr-2012

Microsoft Office 2010 University With Service Pack 1 32/64-bit - Complete Product U6L-00003

Microsoft Office 2010 University With Service Pack 1 32/64-bit - Complete Product - Office Suite - Academic Retail - PC - English. It brings together our top-of-the-line tools to help you create professional-looking documents and presentations. Microsoft Office University 2010 helps make your assignments shine.