Wiseguys products are backed by the full manufacturers’ warranty
As Wiseguys only deals direct with authorised NZ distributers of leading electronic and computing brands (we don’t parallel import), all products available for purchase at www.wiseguys.co.nz are covered by the full manufacturer’s warranty.
Duration of Warranty
As warranty periods for various products and brands can vary the warranty period offered by the manufacturer is displayed on the ‘Overview’ page of each product available for purchase from www.wiseguys.co.nz.
Please note that on occasions Wiseguys can be supplied with incorrect information about the duration of the manufacturer’s warranty. In this scenario Wiseguys can only honour the actual manufacturer’s warranty period. If in doubt, please visit the manufacturer’s website for confirmation on the actual warranty period for a product.
Return to Base (RTB)
All products warranties at Wiseguys are ‘Return to Base’ or ‘RTB’ which means it is the purchaser’s responsibility to cover the cost of returning a faulty product to Wiseguys so a warranty claim can be processed.