OfficeServ Call CTI

By: Telesmart  06-Dec-2011

Samsung OfficeServ Data View

Samsung OfficeServ DataView application is the Samsung solution for live monitoring and historical reporting on IP -enabled OfficeServ 7100 communication systems. Providing comprehensive information and statistics, DataView gives call centers increased functionality and greater efficiency.

The OfficeServ DataView interface is web-based. There is no need to load software on each agent's PC and no need to manually configure each desktop. The information is downloaded automatically. Also, the web-based functionality supports more efficient, more cost-effective licensing. DataView is either enabled, or disabled for the entire phone system, so there is no need to purchase license upgrades as you add users.

Finally, DataView tracks and reports all calls coming in and going out of the phone system, so agents can perform quality control or even recover sales opportunities lost on abandoned calls.         

Other products and services from Telesmart



Telesmart Limited was formed by a group of seasoned industry professionals, with a view to simplifying the customers' selection process, whilst maintaining robust, flexible and price-sensitive 'telephony solutions'. By matching your requirements to your equipment and services, Telesmart may provide your organisation with immediate cost savings, at the same time providing a more appropriate infrastructure so you can save more.



Samsung commitment to quality combined with innovative technology designed for New Zealand conditions and a New Zealand wide support infrastructure second to none, has characterised Samsung’s New Zealand’s success. Samsung commitment to research and product development ensures its reputation as a provider of the world’s most intelligent telecommunications products will continue.


OfficeServ 7200

To maximise your operational flexibility and return on investment the OfficeServ 7030 can expand in line with the needs of your business and is capable of handling up to eight incoming lines with as many as 20 extensions. The OfficeServ 7030 Converged Communications Server offers an effective and affordable way to improve communication and collaboration between employees. Incorporates efficient and flexible configuration options.



OfficeServ is the ideal solution for the future and the present office because it can simultaneously support both traditional voice communication, voice over IP, IP based data communication, and wireless solutions through Wireless LAN.