Samsung OfficeServ Data View
Samsung OfficeServ DataView application is the Samsung solution for live monitoring and historical reporting on IP -enabled OfficeServ 7100 communication systems. Providing comprehensive information and statistics, DataView gives call centers increased functionality and greater efficiency.
The OfficeServ DataView interface is web-based. There is no need to load software on each agent's PC and no need to manually configure each desktop. The information is downloaded automatically. Also, the web-based functionality supports more efficient, more cost-effective licensing. DataView is either enabled, or disabled for the entire phone system, so there is no need to purchase license upgrades as you add users.
Finally, DataView tracks and reports all calls coming in and going out of the phone system, so agents can perform quality control or even recover sales opportunities lost on abandoned calls.