By: Neos Systems  05-Apr-2012
Keywords: Technical Support, Cloud Computing, Server Installation

NeoTalk PBX is a fully scalable phone system supporting one to an unlimited number of extensions and end devices. As your business changes NeoTalk PBX can change alongside it. NeoTalk PBX is a VOIP soft-switch and using off the shelf hardware makes it a low cost reliable solution.

• Traditional Termination
• ISDN PRI (up to 30 simultaneous calls per line, up to 4 lines per card)
• ISDN BRA (4 lines, up to 8 simultaneous calls per card)
• Analog PSTN (up to 8 analog lines per card)
• VOIP network termination
• Analog FXS and FX0 (allowing connection to PSTN and the ability to use traditional analog telephones)

Have the ability to add extensions, change IVR announcements through an easy to use web interface.
Monitor who is on line or on a call, transfer calls through the web based operator panel.
Users have the ability to check their voice messages or recorded calls though the call recordings web interface.

Traditional PBX Features Warm & cold transfer, conference, on hold, voicemail, DND (do not disturb), call parking, call forwarding, call waiting,
Ring Groups Ring multiple internal or external phones at the same time. For example, a main line can ring on the receptionists phone then ring all other phones.
Follow Me Ring your phones extension, internal or external phone sequentially or at the same time. Allows your calls to reach you where ever you are.
Multiple trunks Connect your phone system to your current provider as well as a VOIP provider for low cost outbound calls.
Call Recording Record conversations automatically or on demand by entering a few digits.

Call Pickup Pickup an other users extension or call group from your desk.
Night & Day Control when calls come through to your phone and where they go. For example at night, have calls transfer to and after hours service.
Outlook Integration Call people using your outlook address book.

Remote Agent A user can login to your phone system using a software or hardware based phone connected through a broadband internet connection. This gives the user all of the phone features as if they are right there in the office.
IVR Interactive voice response. Interactive menu that allows your callers to be directed to the right department or by an extension entered.
Receive faxes into your email inbox and fax directly from your PC.
ACD/Queuing and announcements If all agents are busy, you can put your callers into a queue. Initial queue join, position and ETA announcements are also available

Database Integration Integrate your customer database into your phone system. Along with an IVR, caller self service can be provisioned.
Outbound Mass Calling Add a predictive dialler to allow for mass calling. This option allows for scripting and data entry on users PCs.
CTI/System Integration Integrate your phone system into your current network. Applications can be developed to allow for your PCs to interact with phones on your network.

Keywords: Cloud Computing, Server Installation, Technical Support

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