If you sign up for our monitoring service our technicians will configure your alarm system to communicate with our monitoring centre. When all is well all we will receive from your alarm will be the daily test signal telling us "no worries".
If someone breaks into your home or business the alarm will tell us that it is in active mode and our operators will promptly implement your emergency instructions.
When we signed you up for monitoring we will have also obtained your instructions – essentially, who to inform - your work telephone numbers, your mobile numbers, the telephone numbers of family members, somebody who you may wish to take responsibility for the site. Typically, your instructions would be for us to send a guard to respond to any incidents.
If the guard finds there has been a break in, we would normally call the police to attend and advise you or someone else you may have nominated. If we can't contact any of your nominees, the guard will normally take responsibility for securing the site.
So you don't have to worry about the condition of your alarm, if it's an alarm that we've installed, we will have programmed it to send us the range of maintenance signals. This may tell us such things as; the battery is about to fail or the mains power has been switched off for an unduly long time.
As well as monitoring security breaches your alarm can also be used to monitor anything that is capable of giving us a signal. The most frequent "other uses" are medical pendants and smoke alarms. But don't restrict your thinking – we can and do monitor temperature alarms – airconditioning alarms – water levels. As we've said, if it has a suitable output signal we can monitor it.