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Address: Level 9 109 Featherston Street , Wellington, Wellington 6011

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About Fdr

  • FDR is an independent dispute resolution scheme to help consumers and financial service providers to resolve disputes
  • FDR is committed to fair and thorough complaint handling – including complaints about our own organisation
  • As part of FDR's commitment to international best practice for dispute resolution, it has an independent panel to call on when an expert opinion is required by the Scheme Adjudicator
  • A financial service provider must be a member of FDR for FDR to accept a complaint about it
  • Almost all people and small businesses can use the FDR service


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