Our public courses provide an opportunity for individuals to learn practical skills and approaches that will support effectiveness in working with others. The courses offered are for those committed to developing sophisticated strategies for managing themselves and others. There is an emphasis on personal responsibility and effectiveness embedded within all of the courses.
The structure and content of the training is geared to be highly interactive, whilst the processes used provide a steady pace to balance coverage, with personal reflection and integration time.
Public courses are an ideal way to gain:
- an overview of current thinking in the related areas
- exposure to people at similar levels from other organisations and sectors
- an increased repertoire of strategies and approaches
- frameworks and tools for engaging effectively with others
- an action plan for self development
- increased confidence and effectiveness
Our public courses for 2011 include the following:
- Effective Working Relationships
- Managing Difficult Behaviours
- Facilitiation Skills
Effective Working Relationships
This is a comprehensive consideration of interpersonal communication skills. It covers self-expression, active listening and the management of differences. It provides practical frameworks and tools to help individuals initiate, maintain and develop great relationships. These skill sets are foundational for people managing, leading and relating effectively to others.
Managing Difficult Behaviours
A valuable course for people managers and those who find it hard to deal with others' difficult behaviour. It provides a basis for understanding behaviour, and a framework for managing other difficult behaviour. It teaches how to hold conversations to shift unproductive behaviour, and covers strategies for creating the conditions for more constructive behaviour in the workplace.
This course uses a simple framework to make it easier to facilitate a gathering, programme of work or a community of interest. It centres on having clear purpose and a range of processes for engaging others. The focus in on approaches that maximise engagement, participant ownership and the achievement of outcomes. Most suitable for those who actively lead and manage forums, meetings or groups.