Effective Working Relationships - Emmerson Group public course

By: Emmerson Group  06-Dec-2011
Keywords: Interpersonal Communication

This is a public course which includes a comprehensive consideration of interpersonal communication skills. It covers self-expression, active listening, and the management of differences. It considers the cognitive and non-cognitive components of behaviour, as the key to self-understanding and insight.

The skill sets addressed are the core competencies of emotional intelligence, especially effective self-management and self-expression. The orientation is about the development of high levels of trust and respect within all our relationships.

Who Should Attend

Those who want to:

  • be more strategic in communication
  • maintain effective working relationships with others
  • develop ways of dealing with workplace conflict
  • preserve integrity and treat self and others with respect
  • lead and influence others in an ethical, transparent and respectful manner
  • improve their ability to effectively advocate for self in the workplace

Ideally suited for those who want to develop their people management abilities and value harmonious, productive relationships that deliver on purpose.

Course Content

  • Four key barriers to communication
  • Principles that govern the discipline of effective communication
  • Models to assess productive communication behaviours
  • Presenting yourself confidently
  • How to say 'no' effectively
  • Advocating your needs
  • Giving effective feedback
  • Setting limits whilst maintaining relationships
  • Analysing, understanding and working productively with workplace conflict
  • Responding to others' emotions i.e. criticism, anger and hostility

Learning Outcomes

  • Highly effective communicator
  • More effective in relationships with others
  • More confident in interactions
  • Identify areas of personal strength and development

Essential Information

4 days - 2 blocks of 2 days each
9.00 am to 4.30 pm

Standard - $1,995 + GST
Early Bird - $1,795 + GST

Phase 1 - 2 & 3 August 2011
Phase 2 - 16 & 17 August 2011

Meetings on the Terrace
152 The Terrace

More Information

Call 04-387-9066

The information in this article was current at 02 Dec 2011

Keywords: Interpersonal Communication

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Emmerson Group Public Courses overview

Our public courses provide an opportunity for individuals to learn practical skills and approaches that will support effectiveness in working with others. The courses offered are for those committed to developing sophisticated strategies for managing themselves and others. There is an emphasis on personal responsibility and effectiveness embedded within all of the courses.