Compliance is complying with a wish, request, or demand from a second party. The second party has interests other than that of the object of the demand. New Zealand is increasingly regulated and competitive, so compliance is more often seen as a necessary evil than core business because it is imposed, expensive, and seems to offer little benefit except avoidance of sanctions.
Compliance is costly, requiring a lot of time and effort to manage both the issues and risks it presents. Managing compliance also distracts attention from the business of providing a profitable service for customers.