DAA Group - Services - DAA Group Health Auditors ::: New Zealand Health

By: Daa Group  06-Dec-2011


Additionally, we provide the following services:

 
This should be your first step in getting to understand what the standard will require of you. And while you could do this yourselves using the audit workbook provided with the relevant standard, many organisations prefer to leave this to our team of specialist auditors instead.As impartial observers, they are more able to identify the areas of your operation that might not stand up to scrutiny, as well as any gaps against the standard.

Following our review, we will then supply you with a report that identifies the gaps against the standard, which you can then use to create your own action plan. 

This will help you to implement any changes you might need to make to your procedures or quality systems, in order to meet the required standards.  

 
It's no secret that preparing for a full audit can be a fairly daunting exercise that takes its toll on both management and staff.  It can be difficult to know when you are ready for your certification audit.

As a result, many of our clients find that our Pre-Audit assessment process checks preparedness and additionally allows your staff to be involved in an audit process without the stress of it being a full certification audit.During this Pre-Audit, our trained staff can help you identify any areas of concern and clarify the intent and interpretation of the standard so these concerns can be met - in both a practical and cost-effective way, to properly prepare you for the formal audit process.

 
A documentation review is the first step towards your full Certification Audit.  This is usually completed off-site.  Your organisation sends copies of its policies and procedures.   The DAA Group auditor will then review your documents against the standard.You'll receive a written report outlining areas where further work is required with your documentation and detailing any areas that would require improvement or further action before the full Certification Audit takes place.We can either undertake this documentation review at your premises or off-site if this is more convenient for you and your staff.This document review process is always a really valuable way to assess the relative strengths and weaknesses of your management system documentation - prior to an on-site audit. 
Planning and preparation for the on-site audit starts with you at the time of proposal.This continues through communication as we prepare for your on-site visit to ensure that we have the right mix of skills on the audit team and all your relevant services are covered.The audit team will work with you, with honesty and open communication throughout the audit.  This starts with an opening meeting to which all staff are welcome to attend.The audit is undertaken using evidence-based processes and triangulation of information.  This ensures a robust audit and also gives you confidence in the audit findings.The process from start-to-finish is outlined in the tables below.

Audit Process to
Accreditation/Certification

Proposal for Audit and Accreditation/Certification Services Requested

Proposal received by you

Proposal accepted.
Application for registration with proposed dates completed and forwarded to the
DAA Group.

Agreement on time frames

Gap Analysis (optional)

Documentation review
Approximately 4-6 weeks prior to on site audit. Findings presented as a Documentation Review Report.

Accreditation/Certification audit on site
Findings presented at end of audit in form of Corrective Action Requests

Accreditation/Certification Audit Report completed and received by you.

Response to Corrective Action Requests forwarded to the DAA Group within 20 working days.

Corrective Actions reviewed within by the DAA Group within 10 working days.

Recommendation for accreditation/certification forwarded to second review in the DAA Group. Allow approximately 10 working days

OR

Recommendation and file forwarded to sector body (such as AMPA) for peer review and acceptance of recommendation for accreditation/certification.

Accreditation/Certification awarded for three years.

Ongoing surveillance.

Audit process to Health and Disability Sector Standards Certification

Proposal for Audit and Certification Services Requested

Proposal received by you

Proposal accepted.
Application for registration with proposed dates completed and forwarded to the
DAA Group.

Agreement on time frames

Gap Analysis (optional)

Documentation review
Approximately 4-6 weeks prior to on site audit. Findings presented as a Documentation Review Report.

Certification audit on site.
Findings presented at end of audit in form of Corrective Action Requests.

  Detailed Certification Audit Report completed and received by you.
Response to Corrective Action Requests forwarded to the DAA Group within 15 days.

  Corrective Actions reviewed and included with Ministry of Health online report.

  Within 20 working days online report sent by the DAA Group to Ministry of Health with
supporting evidence.

Ministry of Health review files and approve certification.
Ministry of Health allocate certification period.

Certification

  Progress reports and surveillance based on Ministry of Health requirements.

   
 

Once you attain the necessary Certification, ongoing surveillance audits are carried out to ensure continued implementation of your Standards.They are usually one day audits (for small to medium sized organisation) carried out at either 12 monthly or 18 monthly periods.  The frequency of these surveillance audits is determined by the standard to which you are certified, and the outcome of the certification audit.

For Health and Disability Services Standard, the Ministry of Health will decide the audit period when they award Certification. This decision will be based on the result of the audit.

 

Rather than providing the same standard approach to auditing for every single client, we have the ability to structure our services around the specific needs of your particular organisation.

So whether you need us to provide a full auditing service including a Pre-Audit assessment, or simply to carry out a Documentation or Gap Review that identifies areas of concern, we are available nation-wide - and at any time.

However if youre unsure as to the best direction to take in obtaining Certification, or you'd like more information on the range of services we provide, please feel free to contact us for some advice or guidance.

  Freecall us at 0508 2 IMPROVE
 

Alternatively, if you know the type of service you require and you'd like to discuss fees etc, make sure you contact us at DAA Group as soon as possible.

Well be happy to arrange for one of our team to contact you and to supply you with a fully detailed proposal outlining the work to be done and the investment required.