The rights of people using our services | Pathways

By: Pathways  05-Apr-2012

Pathways' approach to working with people is simple. We’re committed to supporting people to achieve their goals – whatever they may be.

Our services are responsive and flexible. A support worker will spend time with each person discussing their needs and expectations and planning for how they might be met.

People using Pathways services have the right to:

  • be treated with respect and dignity
  • have their needs met in a way that is sensitive to their circumstances, language and culture
  • have access to language (including NZ sign) interpreters
  • receive a service designed to enhance independence and quality of life
  • have all rights met under any relevant legislation, such as the Privacy Act
  • honesty
  • participate in discussions relating to the service and to choose the people to be involved in their support
  • be treated with skill and care by staff and to choose staff members the same gender and ethnicity where possible
  • full information about, and access to, relevant health and support services, as well as support to access information about treatment options
  • information about independent advocacy services, and to contact a consumer advocate at any time
  • make a complaint
  • information about, and access to, ways of making internal and external complaints
  • choose a smokefree environment
  • write to the Pathways Privacy Officer and request access to their files, or use MyRecord to access their information at any time.

Contact Pathways

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