Support services | Pathways - a community provider of mental health services

By: Pathways  05-Apr-2012
Keywords: Mental Health

Pathways is passionate about individual outcomes - about people having their needs met in their community of choice. Our services have evolved over more than two decades and we now offer a range of community-based services throughout the country, including Auckland, Waikato, Hauraki, Taranaki, Whanganui, Wellington and Christchurch.

The way we work continually evolves in response to feedback from the people who use our services, family/whanau and staff. Pathways continues to think outside the square to develop new community-based solutions, including the development of peer-led services and alternatives to acute admission.

When we ask people what it is that makes a difference to their journey, the answers we hear are often based around simple things like a good house, a real job, practical support and a shared belief that people do recover. Pathways provides a range of community-based services that support the people who use our services to shape their own future and achieve their goals and dreams. Our services include:

Pathways' mobile support options provide flexible responsive supports and services that assist people to live independently. This means that contact with support workers will vary according to individual needs. Some people using mobile community support are seen by Pathways just once a week. Others using enhanced mobile support, or those who are returning home after a hospital stay, may need a higher level of support and as such may be seen every day or even several times a day. Mobile support workers are also involved in community networking and are facilitators for community inclusion.

The Pathways enhanced mobile support service is an evolution of our mobile service. It’s an alternative to 24-hour residential support, providing comprehensive and intensive support service in people’s own homes.

Referrals to mobile services are generally made through DHB community mental health teams; however, some teams can receive referrals directly.  

Peer support specialists offer a unique understanding and relationship with people using services, as they too have experienced mental illness and had experience with using mental health services. They have had specific training in how to use their experiences to support others on their recovery journey.

Pathways was one of the first community-based mental health and wellness support providers in New Zealand to offer peer-led support services. Pathways continues to explore opportunities to increase peer-led services in all regions.

Respite services offer a warm and welcoming place where people can have a break when they are struggling with life at home. Respite allows people to rest and focus on being well. Respite can be offered in many settings, including in a person’s own home.

Pathways provides a variety of respite options depending on what people need. These might include..

  • Planned Respite. From time to time people’s situation means they need a break from their home. Pathways provides the opportunity to take planned time out to recharge and help get back to everyday living.
  • Crisis Respite. Many people will experience unexpected situations or trauma throughout their lives, such the death of a loved one or a relationship break-up. In times like this many people find they need extra support to find perspective, recharge their batteries and get back on track. Pathways can provide urgent support to people in their own homes or in our respite houses.
  • Transition from hospital. Sometimes, after a hospital stay, people can find a short stay in respite a better option than going straight back to their home. The extra time and support allows people to readjust to living in the community at their own pace.   

For many people, supported accommodation is an important step towards independent living. Our accommodation and intensive support services are mostly provided through groups of units.

People staying at a Pathways residential service have a dedicated key worker who works with them to develop a goal plan. Support varies depending on a person's individual needs, but may include:

  • help in achieving goals
  • support around practical daily living such as shopping, cooking or household chores
  • support with employment and education
  • budgeting advice and support
  • self-management of medicine
  • accessing community services, groups and training
  • choosing a healthy lifestyle such as stopping smoking, exercise and eating well.

The number of staff and their roles vary in each location according to people’s needs. Our most intensive support facilities provide skilled, professional staff on site, 24 hours a day. Referrals to residential services are made through DHB community mental health teams. 

Sometimes a stay in hospital is the best option for recovery - and sometimes it isn't. Pathways offers a range of options to people who are experiencing a period of acute distress, which may mean they don't need a hospital stay.

Respite can sometimes provide an alternative to hospital admission for people who are experiencing acute distress. Pathways offers this type of service in Auckland, in Manukau through Tupu Ake and in Wellington through Recovery House.

In some regions Pathways works in partnership with district health board clinical services to provide intensive home-based treatment services to people in their own homes, as an alternative to hospital admission.

Keywords: Mental Health

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The rights of people using our services | Pathways

A support worker will spend time with each person discussing their needs and expectations and planning for how they might be met. Be treated with skill and care by staff and to choose staff members the same gender and ethnicity where possible. Information about independent advocacy services, and to contact a consumer advocate at any time. Have their needs met in a way that is sensitive to their circumstances, language and culture.