Our Answer Services Include

Our Answer Services Include from The Call Centre

By: The Call Centre  21-Dec-2015
Keywords: Call Centres, Telephone Answering

- Virtual Reception Our objective is to provide a true 'virtual reception' for your customers and potential customers. Whether you are busy in a meeting or out on the golf course, our team will ensure that your calls are always answered in a professional manor by one of our clearly spoken team every time. Don’t miss out on business you deserve simply because you are busy and let our team get the message to you directly. -Customer Service Customer service is the area that can separate a struggling business from a market leader. We all know what it is like to receive poor service; don’t let your business be tarnished with that same brush. Whether it’s an advertising media response call, a call to find out information or a call to book a service, our staff will provide a level of service that enhances your reputation. -After Hours / Emergency It can be extremely hard to have staff on hand 24/7. Why pay by the hour for downtime, when you can simply pay a modest monthly service fee and then a fee based on the number of calls received? With the age of technology there is no longer a need to incur excessive staff charges when this can be effectively outsourced. -Technical Support One of the things we do exceptionally well is managing 'technical and urgent assistance' calls. We have built a reputation for not ' dropping the ball'. Part of our success comes from having the staff with the nous to know what is and what isn't critical and to deliver a level of intelligence to make appropriate on-the-spot decisions on your behalf. The second is having the systems that facilitate good decision-making and which allow us to maintain control and escalate any issue as appropriate.

Keywords: Call Centres, Telephone Answering