About The Call Centre
At The Call Centre we make it our mission to provide the highest quality call centre services for a range of business needs. Whether you are looking into an inbound call centre, or a reliable telephone phone answering service. the expert team at The Call Centre is here to help you.
When looking for a call centre, potential clients often focus on getting the cheapest price possible. What these organisations often miss is the impact a positive or negative experience can have on the bottom line.
Expert Critical Call Management
The Call Centre Limited has developed a considerable reputation for being able to expertly manage business hours and after-hours mission-critical fault calls and has proved time and time again that we can be relied upon to:
-Determine the relative priority of a call.
-To expertly initiate 'incident-management' protocols that ensure our clients and their customers are delivering and receiving the services which have been contracted to be supplied after hours.
-To control any faults where there is any failure in the prescribed process and where we need to protect our client's interests by following escalation procedures and
- If necessary in the interest of good customer service, going beyond these procedures to satisfy a customer's needs. In a nutshell we can be relied upon not to drop the ball.
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