I worked for Software SIDOUN Ltd. in Customer Support for WinAVA® Announcement Software for Engineers and Architects based on Sidoun-, Quadbase- and Oracle databases, on Windows NT / 2000 and Novell Servers and Windows 3.11 / 95 / 98 / 2000 Clients. My job profile included installations, Hotline, Customer training, Software- and database tests, customization, Software and Service sales, internal Hardware and Software support.
Also the improvement of executive qualities, such as a Competence Centre Leader for Software SIDOUN Services in South Germany and Austria, with about 16 Serviceman, in 8 Branches, from February 1997 until January 1998. Job topics were administration of personnel planning and -leading, internal trainings, large size customer support, verifying programming needs, appointment- and payment arrears and law suits.
In this work, I contributed to increase of customer satisfaction up to 91% and also the business expansions of the company direct and indirect to 4 million DM p. a.