Terms and Conditions

By: Splatt  06-Dec-2011
Keywords: Merchandise

General
This site is owned by MaxPrint 2009 Ltd. (Hereafter referred to as MaxPrint.)
We are a registered New Zealand company. Splatt is brand of clothing and is owned by MaxPrint.

The purpurse of this website to offer an online range of merchandise and products for sale and to be purchased by credit card.
While we do our best to ensure that information on the site is correct, MaxPrint does not warrant or represent any information viewed and accessed on the site as accurate, current and/or complete. MaxPrint does not in any circumstance accept any liability whatsoever for error or omission.

Merchandise Products
MaxPrint will endeavour to have Merchandise available for purchase from the web site at all times. From time to time, however, heavy demand, limited editions or other factors beyond the control of MaxPrint may render the Merchandise products temporarily or permanently unavailable. We will endeavour to notify customers if this will affect their purchase in any way.

Orders
Purchasing from this website is called an Order and will be completed once checkout proceeds through the secure payment system. We use the payment gateway services of Direct Payment Solutions (DPS). Please see their privacy policy for more information.

An automatic e-mail confirmation of the Order will be sent to the customer's registered email address.
MaxPrint reserves the right to review and/or to cancel Orders containing information that cannot be verified.
MaxPrint reserves the right to refuse or cancel any order when
(a) products are unavailable for any reason;
(b) an order placed through the site has not been received by MaxPrint for any reason;
(c) full payment for the order has not been received by MaxPrint from the customer;
(d) order received that may be involved in any fraudulent activity - any such involvement detected, MaxPrint will forward information to the fraud prevention merchant services and will undergo a fraud investigation which may also involve police investigation. Whilst MaxPrint will use all reasonable care and consideration to ensure that the ordering from the site will be available, accurate and error free, MaxPrint will not be responsible or liable in any way for any interruption or discontinuance of any or all of the functionality of the site, including, without limitation, the online ordering and lay-by facility.

Prices, Tax & Duties
All prices shown on the website are in NZ dollars and are inclusive of GST.
The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.
We reserve the right to alter prices on the site without notice. The price of a product displayed on the website at the time the order will be accepted and honoured as correct. Payment Terms and Security
MaxPrint accepts major credit cards (Visa and Mastercard). The name and address provided in the billing details should match the information as they appear on credit card holder's statement. If not, we cannot process the order.
If the credit card is declined during the order processing, customer will be notified immediately and/or by telephone within 48 hours. An order will NOT be sent unless the credit card number or details entered is authorised. At MaxPrint we take care to make our website as secure as possible. All credit card transactions on this site are processed using a secure online payment with Direct Payment Solutions (DPS)
We protect your credit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet.MaxPrint does not hold any credit card details on the website nor in any other form. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.

Cancellation of orders
If customers would like to cancel an order, MaxPrint requests to be immediately notified within 24 hours of placing the online order.
Requests can be sent to .
Requests for cancellation will be considered on a case-by-case basis and MaxPrint will exercise its sole discretion in determining whether an order placed through the site may be cancelled. However we do have a 100% no questions money back guarentee policy.Delivery
Currently, all New Zealand orders are shipped through Post Haste or NZ Post.
Deliveries are made Monday through Friday only.
PLEASE NOTE: Rural and some residential areas may require an additional day(s) delivery time.

Courier Dispatch Times
We try our best to process your order, package it and get it on a courier as soon as possible. Reality is, it may take 3-5 days for your order to be delivered to your door. We rely on couriers to do their part also. Sometimes the courier company delay the delivery of your order, we are not responsible for this - but we do our best to ensure they have all the informaton they require to deliver it to you.  Please note that a very small number of orders require extra processing time for various reasons.If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. Kindly understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.
PLEASE NOTE: Rural and some residential areas may require an additional day(s) delivery time.

RETURNS, EXCHANGES and REFUNDS
Procedure for Returning or Exchanging
.
MaxPrint wants to ensure that you are completely satisfied with your purchase. Should you wish to facilitate a return or exchange please email us at within three days of receiving the item and inform us you are returning it. Please note we are also unable to refund sale or discounted items, we are however happy to exchange if you contact us within the above time frame. We will not accept returns or exchanges for final reductions in the sale. All returns for any particular order will be returned at the buyers own cost. Once the order has been received by us it will undergo a quality control check. The item must not have been worn and all of the tags still in place.If you wish to exchange, please email us your required size and we will reserve it for you if the item is in stock.Receiving a Refund
Refunds will be made within 30 days of the item been received and passing our quality control check. All undamaged, correctly returned products will be credited to the original purchaser's credit card. It is advised that you check items thoroughly upon collection before removing any attached tags and before disposing of any original packaging.Procedure for return of faulty goods.
Should you receive a faulty product please contact us immediately by emailing will then advise you on the correct procedure.MaxPrint reserves the right to ammend this policy, in accordance with current NZ legislation.Contacting Us
MaxPrint 2009 Limited
21B Totara Street
Taupo, New Zealand
Phone: +64 7 377 3193
Email:

Keywords: Merchandise