Making a Diffrence

Making a Diffrence from Customer Experiences Ltd

By: Customer Experiences Ltd  12-Oct-2011
Keywords: Sales Training, Customer Service Training, Business Culture

 

Clients that have recently benefited

Capitalising on the creativity within – A Financial Services Business 

The challenge: Increase the flow of ideas that would add value to the client experience.

Successful Outcome: This organisation enjoys an extremely high 72% client recommendation rating


Making a Difference – Align 40 independently owned retail branches

The Challenge: Develop and implement a strategy to ensure consistency of customer experiences across all 40 branches, including the introduction of an in-store branding and associated marketing programme.

Successful Outcome: This group has had continued growth and now has 57 stores.


Working Together - A significant rural commodity supplier

The challenge: Bring together this rural supplier and independent delivery contractor to ensure a seamless high quality customer experience.

Successful Outcome:  This organisation has expanded into the and other areas. A significantly more unified team approach also resulted in improved communication between the company and customers.

Maximising sales in a recession – A Specialist Information Centre

The Challenge: Improve front counter sales in a season of declining visitor numbers through the delivery of a consistent high quality customer experience.

Successful Outcome:  This organisation is in the top three NZ-wide in its field


Defining the Customer Experience       - Giftware Retailer

The Challenge: Develop an experience that could be delivered to the same high standard across three locations by a part-time retail sales team, and ensure that same experience is delivered to an increasing number of e-commerce customers.

Successful Outcomes: A steady flow of incredible customer testimonials and word of mouth recommendations as a result of a total commitment to the customer experience and its on-going development.

This organisation has won several “top shop” retail awards

Keywords: Business Culture, Customer Experience Development, Customer Service Training, Sales Training,