Clients that have recently benefited
Capitalising on the creativity within – A Financial Services Business
The challenge: Increase the flow of ideas that would add value to the client experience.
Successful Outcome: This organisation enjoys an extremely high 72% client recommendation rating
Making a Difference – Align 40 independently owned retail branches
The Challenge: Develop and implement a strategy to ensure consistency of customer experiences across all 40 branches, including the introduction of an in-store branding and associated marketing programme.
Successful Outcome: This group has had continued growth and now has 57 stores.
Working Together - A significant rural commodity supplier
The challenge: Bring together this rural supplier and independent delivery contractor to ensure a seamless high quality customer experience.
Successful Outcome: This organisation has expanded into the and other areas. A significantly more unified team approach also resulted in improved communication between the company and customers.
Maximising sales in a recession – A Specialist Information Centre
The Challenge: Improve front counter sales in a season of declining visitor numbers through the delivery of a consistent high quality customer experience.
Successful Outcome: This organisation is in the top three NZ-wide in its field
Defining the Customer Experience - Giftware Retailer
The Challenge: Develop an experience that could be delivered to the same high standard across three locations by a part-time retail sales team, and ensure that same experience is delivered to an increasing number of e-commerce customers.
Successful Outcomes: A steady flow of incredible customer testimonials and word of mouth recommendations as a result of a total commitment to the customer experience and its on-going development.
This organisation has won several “top shop” retail awards