Leading a Customer Experience Strategy

By: Customer Experiences Ltd  21-Jan-2010
Keywords: Leadership, Business Services, Human Resource Management

 The success of a Customer Experience strategy is totally dependent on three things

  • Leadership
  • Culture
  • People

This programme is unique in that it will reinforce the leadership qualities and skills required to create a totally customer focused culture that will become your sustainable competitive advantage.

During this programme you will learn

  • The importance of commitment and “walking the talk”
  • The critical formula that drives a Customer Experience strategy
  • The importance of trust, empowerment and respect
  • The skill to motivate and inspire
  • Communication skills and styles

This programme has been designed for:-

  • Business Leaders
  • Department Managers
  • Team Leaders

If you would like to know more about this key programme please contact  Chris 027 2792360

Keywords: Business Services, Customer Experience Development, Human Resource Management, Leadership,