taken reseller and end user confidence and
satisfaction to a new level by offering a
free on site service to repair faults that
occur within fourteen (14) calendar days of
purchase, in any of its Fax, Printer, Multi
Function or Digital Copier products sold.
This is in addition to
any other warranties and consumer guarantees
that may apply through any relevant New
Zealand law or promotional offer made by
Brother from time to time.
This service will be
carried out as soon as possible during
normal office hours by a Brother approved
and trained technician.
For customers who live
significant distances from the nearest
repair agent, Brother reserves the right to
replace (rather than repair) a product at
This offer is
communicated to the consumer by the dealer
completing the Customer Satisfaction
Certificate above. This Certificate also
records the necessary details that need to
be confirmed to begin the process.
The despatching of the
technician at a time to suit the consumer
will be coordinated by the Brother Help Desk
0900 552 152.
Customers can seek this by phoning direct or
contacting their dealer