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By: Two Hills  06-Dec-2011
Keywords: Service Management


As of February 2011, all content on most Two Hills websites is released under the Creative Commons licence.

Rob presented

He will be at

and we are in discussions with several other conferences.


Rob is credited in the acknowledgments as a contributor to the 2011 edition of the ITIL core book Service Strategy.

Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz, and was voted best speaker at the 2011 itSMF NZ national conference.


More books are under consideration, such as Basic Service Improvement (a sequel to Basic Service Management), , , Authenticity: the 21st Century's Lost Cause, and Real IT - another funny one.

Keywords: Service Management

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