ServiCE - Field Service, Inspection & Maintenance Automation

By: Touchstar Group  06-Dec-2011
Keywords: Field Service

Field Service, Inspection & Maintenance Automation

ServiCE software seamlessly connects field service personnel with office based scheduling, dispatch, financial, CRM and inventory systems.

ServiCE automates transactions in real-time, eliminating historical manual and paper based administrative processes.

Field personnel use touch screen computers which display real time information relating to jobs, inventory, pricing and contracts.

The field force is empowered and it provides management with a sophisticated infrastructure and unparalleled control.

The contemporary architecture of ServiCE facilitates dynamic business processes and is easily adaptable to a broad range of service industries throughout the Americas, Europe and Asia Pacific.

A Paperless Approach
All dispatching, invoicing and paper based processes are replaced with ServiCE. Transactions are immediately available from an electronic storage and retrieval system on central servers and ERP systems. Electronic signature capture means paper copies of transactions are unnecessary.

Field Processes & Safety
Stepped processes ensure service personnel follow specific sequences and adhere to safety procedures. These guidelines are easily created and maintained through e-NABLE Middleware forms generation module. Dynamic site plans also ensure that equipment location and hazardous obstacles are documented, stored on the server and downloaded for the next site visit.

Efficiencies Delivered
Administrative capacity increases with the removal of data entry, query management and postage handling. Billable hours are expected to grow by eliminating time losses such as sourcing information, parts, manual start and end of day processes and reconciliations.

Inventory Management
Each vehicle may be classified as an inventory location in ServiCE and allocated parts automatically tracked and reconciled. ServiCE can manage inventory reconciliation of vehicle/ technician, requisitions, receipts and stock on board.

Site Visits
ServiCE displays a detailed view of work in progress, future and completed jobs. Events, ad-hoc visits and SLA related tasks are administered upon demand and unscheduled jobs are easily searchable. Stepped processes are enforceable from corporate locations or field staff may be granted autonomy.

Price Management
ServiCE is a powerful tool able to handle rebates, discounts, taxes and contract pricing. Efficiencies are greatly improved by reducing phone traffic and multiple price schedules forms.

Context Sensitive Messaging
Corporate locations, including dispatch and fulfilment, are empowered to message individual groups, and groups of individuals may message each other. Activity specific messages and alerts are transmitted upon demand and built in force fed prompts ensure operator compliance.

Keywords: Field Service

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