Tech Data - cs intro

By: Tech Data  06-Dec-2011
Keywords: Customer Service

Customer Service Overview

With the full support of its vendor partners, Tech Data provides a total commitment to solution provider business needs beyond product selection and fulfillment. By offering a full complement of support services ranging from product sourcing, credit, financing, integration, logistics management, marketing, training, and technical services, Tech Data provides its customers with the tools to maximize business opportunities.

Tech Data's business philosophy extends beyond offering fast delivery of a full line of competitively priced products. Tech Data puts focus on the entire procurement process: product selection, order placement, inventory management, logistics, and financial services.

Tech Data has several different segments of customer service, including:

  • General Customer Service — This group answers inquiries concerning defective returns, replacement orders, stock balances and shipment discrepancies. Questions are answered quickly and courteously by our multi-lingual customer service staff.
  • Latin America Customer Service — The Latin American group includes Spanish- and Portuguese-speaking employees who handle all customer service-related issues for Latin American customers. These customers call a special 727 area code for prompt service.

Help Us to Help You! Your Tech Data Customer Service team can be reached at:

Customers OUTSIDE of the 727 or 813 Area Code call: 800-237-8931
Customers WITHIN the 727 or 813 Area Code call: 727-539-7429
Returns Authorization Fax: 727-538-7830
Latin American & Caribbean Customers: (727)539-7429 x78090

Keywords: Customer Service

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Other products and services from Tech Data


Tech Data - cs VendorAuth

Tech Data's Business Partner Authorizations desk is staffed with specialists who work directly with manufacturers who require an authorization to purchase product. Business Partner Authorization Requirements/Applications: 322-7959.


Tech Data - cs retrn

Replacement returns of products damaged on arrival - If you have a COD account, Tech Data ships the replacement product as soon as the replacement order is placed. All eligible returns will receive a Credit that will be issued at current pricing or original purchase price, whichever is lower, for use toward future purchases.


Tech Data - VA Com

Applies to Product Lines - HPVCXE, HPVCXC Requirements to resell HP A-Series restricted products for US partners. Applies to Product Line - HPH3CR Requirements to resell TippingPoint restricted products for US partners. NBX, H3C, TIPPING POINT, VCX CONNECT and VCX ENTERPRISE. HPVCXE, HPTIPP, HPLIC, HPH3CR, HPTPSV, HPVCXC, HPTIPP. Tech Data will work with HP to obtain pre-approval.


Tech Data - VA Alcatel

Resellers will need to contact Vickie Wright with detailed information about the Alcatel productthey would like to become authorized for, i.e. one time opportunity, long term authorization which would require end-user information, etc. For additional information/assistance, contact Alcatel at 1-800-Alcatel. Tech Data Authorization Desk: 800-322-7959.