Dairymaster offer a comprehensive service to all our customers from initial contact with the sales man or distributor to designing plans to best suit your specific requirements and offering advice and expertise on your plans. Once your plans have then been approved by you, a team of fitters will install your plant and it doesn’t end there we view the relationship with our customers as a long term partnership. We offer servicing support, emergency service, software support and technical support on a ongoing basis. Support:
Dairymaster offer comprehensive support to all our customers on both a regular service basis and on emergency call 24 hours a day, 365 days a year. Our commitment to our customers is second to none.Service is an important part of caring for your equipment, so that you can care for your herd.We offer a comprehensive range of service programmes:Service & Preventative Maintenance:
Our preventative maintenance programme is second to none. We will visit your farm at your request to make sure the system is running at optimal performance. It is recommended that your parlour is serviced at least once a year and checked every six months or more often depending on usage.We can undertake a comprehensive parlour performance analysis, first by testing your milking system to the international standard for milking equipment. Should you require further analysis we can call in our milking experts who can perform extensive analysis and performance benchmarking.Should you require service please contact your local distributor or Dairymaster directly, by phone, fax or email stating your exact location and contact details.Emergency Service:
Emergency service gives you instant 24 hour access to our service network. First we try to resolve your problem over the telephone, otherwise a service engineer is immediately sent to your farm.Software support:
Dairymaster believes that buying a Dairymaster system is not a once off purchasing decision, but rather a long term partnership between you and our organisation, which is designed to provide the latest parlour automation updates ensuring that you are kept at the forefront of your business.The first line of support is to contact your distributor directly this ensures that you get a quick response. Distributors worldwide are backed up by the expertise in the Dairymaster software team. There are a number of different options that you can choose for you software maintenance. We would strongly advise that you take out a maintenance package as it ensures that customers are provided with preferential phone and email access to highly skilled engineers who are able to discuss or demonstrate to you to resolve particular issues as well as improve complete processes. It is possible to connect directly to support personnel via the internet. Assistance by remote login is also available.Dairymaster are continuously developing new products that are designed to automate many of the processes that you are involved with, reducing time and improving productivity. By purchasing maintenance you are investing in the future releases of software solutions, which will help you drive your business forward. An investment in maintenance is an investment in your future.