Our NOTIFICATIONS solution delivers automated and timely personalised or general voice / SMS messages to your customers. This can be to specific individuals, groups of or indeed all of your customers. The ability to effectively communicate with even the largest of customer bases allows you to increase efficiency and productivity, thus drive a reduction in your operating costs.
Being able to quickly and reliably reach your targeted audience allows your customers to stay informed of important information which will drive and improve customer satisfaction within your business.
This solution can be used to provide simple alerts to your customers. The content of such alerts may include specific or general details. For example, you may choose to update individual customers regarding the delivery status of a particular item of work or provide a reminder about an appointment or overdue payment. Alternatively, it may also be used to provide broader updates around items such as faults or outages.
Interactive capability also allows the customer to respond to your notification using their keypad and you can then use this captured information in order to make key decisions. For example, you could prepare your customer in advance of a forthcoming site visit that you are planning to make. Being able to confirm that your customer will be present at the time you arrive will help you to avoid missed appointment and therefore reduce wasted time and resource. Furthermore, should the customer prefer an alternative date / time, they could also use this interactive capability to automatically reschedule the visit through simply using their keypad.
Automating the interaction between you and your customers in this way will also shrink the volume of calls handled by your agents, reducing your operating costs and releasing resource.
As you can see, this notifications solution is extremely flexible. You could choose to broadcast a simple message to your customers in order to keep them informed and / or ask them to respond with confirmation or a decision. You could send your notification to specific customers, a group of or indeed all. You could use this service to deliver one-off or regular notifications. The choice is all yours!
Our Campaign Manager webtool allows you to securely view and manage your TALKINGtech profiles at your own convenience. This fantastic tool provides a simple graphical interface that allows you to control many aspects of work and is designed to easily scale from small bodies of work to large multi-department, multi-file dialling.