Our COLLECTIONS solution delivers easy, quick, courteous and automated voice / SMS messages that prompt your customers to respond to a number of real-time options straight away. Your messages can be tailored to suit your requirements and specific customer types, from simple payment reminders to offering automatic real-time payments over the phone. Making payments over the phone has never been easier.
More effective and quicker than traditional and manual methods such as direct marketing , through automating your collections process in this way more customers will be willing to comply and fewer inbound calls will be driven into your contact centre.
Where customers do wish to speak with you (or you with them), this solution can direct customer transfers into your own contact centres in an efficient manner, using a ‘whisper’ to inform your agents as to whom they will be speaking with. The result is a professional and streamlined service that reduces your average handling times.
A ‘Right Party Check’ can be used to ensure that the correct customer is connected to, ensuring that your business achieves a high recovery rate and that the cost of ‘chasing’ debt is ultimately driven down.
COLLECTIONS can be used to deliver a wide range of targeted message types including friendly reminders, payment options, high usage warnings, continuous debit / credit card and direct debit set up. You set the tone necessary in order to collect funds or prompt a conversation with one of your team.
In addition to defining the message type(s) you need, you can also decide on when to contact customers and with which messages within your credit cycle. You are able to make contact with your customer before potential problems get out of hand and the risk of bad debt increases. You may have your own requirements on when and how often you would like to send such messages or we are happy to advise given the many years of automated collections experience we have.
Dealing with an automated, yet personalised system, rather than an actual advisor, is likely to reduce the potential embarrassment your customer may feel from falling in arrears. As a result, your customers are more likely to be satisfied so respond positively, driving a high recovery rate, lower customer debt provision and reduction in the cost of collecting debt.
TALKINGtech is fully PCI complaint ensuring that your customer data is totally secure.
Our Campaign Manager webtool allows you to securely view and manage your TALKINGtech profiles at your own convenience. This fantastic tool provides a simple graphical interface that allows you to control many aspects of work and is designed to easily scale from small bodies of work to large multi-department, multi-file dialling.
COLLECTIONS provides a fully hosted and managed 24/7 IVR payment system allowing customers to make real time payments during automated outbound and inbound calls. Other features include real time or batch payment validation, payment receipts (issued by SMS), anti fraud screening, out of hours payment and live caller transfers to your contact centre / help desk for declined / failed payments.