Spa & Activity Software - mobile loyalty card

By: Tac  06-Dec-2011
Keywords: Spa

Sustainable customer retention and unparalleled guest service for wellness operations - with TAC´s mobile loyalty card

Mobile Bookings

Your mobile engines allows your guests to make reservations or book treatments in your spa within seconds simply using their mobile phones. This app is available via iPhone OS or Android (Google´s system software).

Mobile questionnaires

Send your questionnaires directly to your guests´ mobile phones and find out how satisfied they are with your service and offer. Mobile questionnaires receive a higher average response rate than surveys by mail or phone.

Mobile loyalty card

The mobile loyalty card is a sophisticated app that replaces conventional plastic customer cards and membership cards. Your customers simply download this app rather than having to apply for a customary plastic card. Every guest gets their individual bar code. The combination of the customer´s name and their bar code allows you to identify each guest and individually respond to their wishes.

Advantages of the mobile loyalty card in comparison to conventional plastic cards:

  • Your guests are already being swamped with plastic cards of other companies.
  • A plastic card can easily be lost or forgotten, but your guests usually always have their mobile phones with them.
  • You can directly communicate with your guests via their mobile phones.
  • Create individual offers for your guests and with this increase your sales.
  • Your guests can book treatments in your spa themselves via their mobile phones.
  • For you as a vendor, the mobile loyalty card is much more inexpensive than a plastic card: An app is free of charge whereas a plastic card, printed on both sides including a bar code, costs about € 3.00.

 All benefits at one glance:

  • Increase your sales with promotions targeted to your customers´ wishes.
  • Your guests can book treatments in your spa themselves via your mobile engine.
  • Avoid no-shows by sending automatic reservation reminders via SMS.
  • Use Push Notifications to inform your guests about new products, offers, treatments and the like. To receive push notifications, your customers do not even have to have the app started, they only have to have it downloaded on their mobile phones. Sending push notifications is free of costs.
  • Use mobile questionnaires to find out how satisfied your guests are with your service. Mobile questionnaires receive a higher average response rate than surveys by mail or phone.
  • The integrated "Shopfinder" always shows your guests your nearest spa and how to get there.
  • Your guests can receive information about your loyalty program and premiums at any time.
The information in this article was current at 02 Dec 2011

Keywords: Spa

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