The Ciboodle Family

By: Sword Ciboodle  06-Dec-2011
Keywords: Customer Service

The hyper-connected, mobile, choosier, ‘I am your customer’ demands simplicity and is less tolerant of business-driven organizational procedures.

The Sword Ciboodle platform is organized into product modules so as to accelerate your ability to deliver consistent customer service no matter which channel is chosen by your customer. Customer expectations are high and you are being asked to exceed them.

Keywords: Customer Service

Other products and services from Sword Ciboodle

06-Dec-2011

Intelligent Agent Desktop Customer Service Software

A console for interacting with customers for contact center agents and a window into the customer for back office experts, Ciboodle One provides a 360-degree customer view which speeds access to key customer service data, improves first call resolution, streamlines training processes and ultimately improves customer satisfaction.


06-Dec-2011

Case Workflow Management Software for Superior Customer Service

Whether your case is an incident, a complaint, a quote, an order or a dispute, by providing the right information, at the right time and in the right context to the right person, Ciboodle Flow’s case management software allows the business to take preventative action; the hallmark of differentiated customer service.