Customer Relationship Management (CRM) Solutions

By: Springy  06-Dec-2011

Many people have heard the term CRM but some are not sure what it means. CRM stands for Customer Relationship Management and while CRM does refer to a program to manage customer information the better CRM software does much more than that. CRM software not only allows the organizing of customer information, but CRM software also provides the means to track sales leads from the time they are obtained until the sales are closed.

Our CRM solution is cloud based and can be hosted anywhere in the world. Any staff member with access to the Internet will be able to run this application from anywhere in the world 24/7.

Because our solutions are completely custom anything is possible. We’ll tailor this solution with features you currently use and with a few additional add-ons.

Reporting is a very critical feature to our CRM solution. Our CRM can do daily sales report by individual, total sales (for that day) and returns (for that day). As this CRM is custom to you, we can tailor any reporting you need, this CRM solution is not limited to just daily reports.

Key features of our CRM solution include

  • Contact manager
  • Customer tracking
  • Customer profiling
  • Customer history
  • Direct mail management
  • Telemarketing management
  • Analytics and reporting
  • Marketing/sales collaboration tools
  • Mobile Friendly
  • Cloud Hosted
  • Invoicing facilities
  • Quoting facilities
  • Label Printing
  • Courier Integration
  • Xero Integration

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