Customer Service

By: Skorpion Sports  06-Dec-2011
Keywords: Skates

Shipping & Delivery
Shipment Confirmation
An email will confirm that your order or part of your order has been shipped it will also contain a tracking number. This tracking number will be linked to the shipping company website and enable you to tack the progress of your shipment. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.

Shipping Methods and Costs
At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs, if applicable, are dependent on the items in your order and the shipping method you select. Your total shipping charges will be automatically calculated during the checkout process prior to the completion of your order.
Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout

Shipping Upgrade
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day, or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

PO Boxes and APO Boxes
Shipments to PO Boxes and APO Boxes are handled by US Postal Service. Shipping charges will apply at the prevailing rates. Costs are determined by the weight and size of the goods you order. Shipping costs will be calculated automatically in the shipping section of the check out facility once you determine your prefered method of shipment.

Shipping to Multiple Addresses may offer shipping to multiple addresses. With this feature, you can send items in your Shopping Cart to more than one shipping address in just one order. For example, if you would like to send a gift to a friend and a family member, simply enter both addresses in your Address Book during Checkout, and select the destination for each item when instructed. You do not need to place separate orders.
Please note: This feature may not be available for all addresses. If you are unable to send an item to a particular address, or if the Ship to Multiple Address link isn't available, simply remove it from your cart and place it as a separate order.

Estimated Delivery Dates
Shipping your items on time is very important to us. For many items, we calculate Estimated Delivery Dates to help you find out when these items are expected to arrive. An Estimated Delivery Date is a calculation of several factors, including item availability, the shipping method you select and the final shipping destination.

Gift Wrapping
Gift wrapping serives are not currently available

Privacy & Security
Returns & Replacements

The items must be returned in “new” condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit. Any items that are returned and are not in “new” condition will not be eligible for a refund. Skates returned that show any signs of wear on the wheels will not be eligible for a refund.

The items you purchase from are brand new and in unused condition. We suggest you try them on indoors on a carpeted area or smooth surface to check for proper fit. This way, if you are not fully satisfied with your purchase, you can return them in brand new condition. Trying them outside or in a public rink will affect the condition of the skate, and will not be eligible for a refund. Used items are NOT Returnable, Refundable or Exchangeable.

Returns Disclaimer
If you decide to return an item and we determine that the product IS NOT DEFECTIVE or IS NOT IN “NEW” CONDITION, we will NOT be able to reimburse you for the shipping costs or for the product. We will notify you of our determination by e-mail within 7 days after receiving your return. You may request that the product be shipped back to you, but please understand this will be at your expense. That being said, we urge you to contact Customer Service before you start any return process, as your satisfaction is our first concern.

You can expect a refund within 30 days of our receiving your returned product. It will be in the same form of payment you originally used for the purchase.
If the return is a result of a shipping error on our part or a manufacturer error, you will be refunded the shipping costs as well.

One-Year Limited Warranty
Subject to the following limitations, terms and conditions, Skorpion Sports Ltd (“Company”) warrants to the original owner of each new pair of Skorpion™ or Skorpies™ Skates that they are new and free of defective materials and workmanship. This warranty shall expire one-year from the date of the original purchase from the Company or an Authorized Retailer or Distributor and is conditioned upon the skates being operated under normal conditions and use, and properly maintained in accordance with the Company’s owner’s manual, supplied with each pair of skates. You can also view the Company’s owner’s manual on the website.

If any component should break due to faulty materials or workmanship, or if the skates fail to function properly during the warranty period, Skorpion Sports Ltd. will, without charge to the consumer, repair or replace any product or component or part thereof that is defective or becomes defective during normal use within one-year after the date of purchase from or an Authorized Retailer or Distributor, subject to the conditions of the warranty. Skorpion Sports Ltd. reserves the option to replace the product with a new or refurbished product.

Conditions of Warranty
The limited warranty is made only to the original owner of the new skates purchased from the Company or an Authorized Retailer or Distributor, and it shall remain in force only as long as the original owner retains ownership of the skates or for one-year from the date of purchase, whichever comes first. The limited warranty is not transferable.
In order to exercise your rights under this warranty, the warranty claim must be presented during the warranty period to the Company (if purchased on or to   the authorized merchant you purchased them from, together with a receipt, bill of sale or other appropriate proof of purchase. The original owner shall pay all delivery or shipping charges connected with delivery or shipment of the defective component(s) to the Company or Authorized Retailers or Distributors.

Under no circumstances does the limited warranty include the cost of travel, delivery or shipment to the Company or its Authorized Retailers or Distributors. Such costs, if any, shall be paid by the original owner. The Company shall pay the shipping costs associated with shipment of replacement or repaired components to the original owner. The original owner shall be responsible for any re-assembly if required.
It is the responsibility of the original owner to ensure that once purchase is received, all parts included in the factory sealed carton are accounted for and all function. It is also the responsibility of the original owner to perform or provide all reasonable and necessary maintenance and adjustments to keep the skates in good working order.

Skorpion Sports Ltd. does not warrant its products against damage caused by third parties. This warranty does not cover scratches, cosmetic blemishes or other normal wear and tear; nor any claimed defects, malfunctions or failures that result from abuse, neglect, shipping damage, damage caused accidentally or deliberately, exceeding weight limits, improper maintenance, alteration, collision, crash or misuse or improper use. The skates have not been designed engineered, distributed manufactured, or retailed for uses in trick skating, ramp riding, jumping, aggressive skating, skating on severe terrain, skating in severe climates, skating with heavy loads, commercial activities, use with motors, or any similar activities; such uses may damage the skates, can cause serious injury to the skater, and in all cases will void this warranty. The user assumes all risk of personal injury relating to the use of the skates, damage to or failure of the skate and any such injury, damage or loss if the skate is altered in any way or if used for stunt-riding, ramp jumping or similar activities.

Useful Product Life Cycle
Every pair of Skorpion™ or Skorpies™ Skates has a useful product life cycle. The length of that useful product lifecycle will vary with the maintenance and care received over its useful product life, and the type and amount of use the Skorpion™ or Skorpies™ Skates are subject to. The Skorpion™ or Skorpies™ Skates should be checked periodically for indicators of stress and any other indicators of potential problems. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and can shortened the useful product lifecycle.

This is an integrated and final statement of Skorpion Sports Ltd.

One-Year Limited Warranty.
The Company does not authorize or allow for anyone including its Authorized Retailers or Distributors, to extend any other warranties, express or implied. No other representation and no statement of anyone but the Company, including a demonstration of any kind by anyone, shall create any warranty regarding Skorpion™ or Skorpies™ Skates. All of the remedies available to the original owner are stated herein.
It is agreed that Skorpion Sports Ltd’s liability under the limited warranty shall be no greater than the amount of the original purchase price and in no event shall Skorpion Sports Ltd be liable for incidental or consequential damages.

All other remedies, obligations, liabilities, rights, warranties, expressed or implied, arising from law or otherwise, including but not limited to, any claimed implied warranty of merchantability, any claimed implied warranty arising from course of performance, course of dealing or usage of trade, and any claimed implied warranty of fitness, are disclaimed by Company and waived by the original owner. Skorpion Sports Ltd. disclaims all warranties for products that are purchased from sellers other than authorized retailers or distributors.

This warranty gives the consumer specific legal rights. Some states, jurisdictions, countries, do not allow some or all of the limitations set for herein, or the exclusion or limitation of incidental or consequential damages. If any provision is found unenforceable, only that provision shall be stricken and all others shall apply. This limited warranty does provide the original owner with certain legal rights and recourse and the original owner may possess other rights or recourse, depending on the state, jurisdiction, country or province. Outside of the United States, local tariffs, taxes or shipping charges may apply.

Create an Account
Click the "My Account" link at the top right hand side , just above the search box.
Click the “Create an Account” tab in the center of the screen
Follow the prompts to create your account. Your personal information is NEVER sold to any other third party and remains completely private under the terms of our
You will receive an e-mail confirming the setting up of your account.

Item Availability
A product's availability is clearly noted on the Product Detail page as "In Stock," "Advanced Sale," "Release Date"  Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock (Advanced Sale items) or are not available for shipment until a specific release date provided by the manufacturer (Release Date items). For more information please read the details below.

In-Stock Items
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays.

Out of Stock Items
Out of stock items can be pre-purchased in advance of their availability. An Advanced Sale item will receive priority processing when new stock arrives.Your order will be shipped directly to you once it is in stock. You will be notified of the status of your Advanced Sale item via e-mail.

Release Date Items
Release Date items are products that we have made available for pre-purchase on our site in advance of their general release to the public. By pre-purchasing a product you will ensure priority processing and delivery upon release. Release Date items are shipped directly to you once the approved release date arrives. You will be notified of the status of your Release Date item via e-mail.

Keywords: Skates

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