This division provides data management and processing services, including electronic bill presentment and payment, e-statement delivery services, document design services, barcode addressing, data formatting, database development, data management and segmentation, archival and retrieval, business intelligence, and printing and mailing. By outsourcing these functions, our clients can focus on their core skills and business knowing that their customer communication follows best practice. For most businesses, outsourcing to Salmat is more cost-effective than investing in the development of specialist capabilities in-house.
The Business Process Outsourcing division commenced operations in the 1980s, initially as a laser printing and direct mailing business. This division expanded in the 1990s with additional competencies in data management, document management, targeted distribution and response management. The division has since grown steadily, both organically and by acquisition. The acquisition of the NSW Government Printing Service in 2005 dramatically increased the scale of the print management and fulfilment businesses. The recent acquisition of HPA in 2007 brought market-leading skills in direct and essential mail, Business Colour and transpromotional mail, digital and multi-channel communications, scanning and other BPO services to the business. Clients experience the benefit of more than three decades of innovation, experience and continually updated technology.