Rigaku sustains high-quality customer service through personal accountability
and professional commitment to you and your research endeavors using your Rigaku equipment. We do this with expertly trained, regionally located
service personnel backed by in-house staff, engineers and scientists.
Our in-house service personnel and
application scientists back our field service force; we are ready to serve
you. Contact us at:
Rigaku service begins even before your system is installed. When a system is
purchased, an installation specialist is assigned to your site to help
coordinate your basic needs for water, coolant systems,
electricity, building structure and room layouts.
The day your equipment is installed, our service specialists bring their
years of expertise directly to you. They guide you and your group on the full operation of the newly purchased equipment.
Our application scientists follow up with expert instruction on how to best use the system for your applications, and provide training on the
software used for instrument control, data collection, and data processing.
Rigaku offers the best on-site service support in
the industry. Our 40+
expert service specialists are regionally located to expedite your on site response. Rigaku's Service Department can be
reached 24 hours a day/seven days a week through our Toll Free number 888-362-2324.