Rigaku Americas -- Contact -- Field service

By: Rigaku  06-Dec-2011

Field service

Rigaku sustains high-quality customer service through personal accountability and professional commitment to you and your research endeavors using your Rigaku equipment. We do this with expertly trained, regionally located service personnel backed by in-house staff, engineers and scientists.

Contact us

Our in-house service personnel and application scientists back our field service force; we are ready to serve you. Contact us at:


Adam Matzger, University of Michigan
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Installation

Rigaku service begins even before your system is installed. When a system is purchased, an installation specialist is assigned to your site to help coordinate your basic needs for water, coolant systems, electricity, building structure and room layouts.

Training

The day your equipment is installed, our service specialists bring their years of expertise directly to you. They guide you and your group on the full operation of the newly purchased equipment. Our application scientists follow up with expert instruction on how to best use the system for your applications, and provide training on the software used for instrument control, data collection, and data processing.

Warranty

Rigaku offers the best on-site service support in the industry. Our 40+ expert service specialists are regionally located to expedite your on site response. Rigaku's Service Department can be reached 24 hours a day/seven days a week through our Toll Free number 888-362-2324.


Other products and services from Rigaku

06-Dec-2011

Rigaku Americas -- Products

From advancing scientific knowledge in academia to enabling competitive advantage in industry, Rigaku is a world leader in providing analytical solutions for heavy industry, chemistry, physics, pharmaceuticals, biotechnology, semiconductor, life sciences and nanotechnology.


06-Dec-2011

Rigaku Americas -- Contact -- Service request

Together with our training classes, free demonstrations and our strong service team, Rigaku is always willing to go the extra mile for our customers. If there are any questions, concerns or general advice, please feel free to contact anyone at Rigaku. Rigaku is dedicated to our customers and their research activities.