Business Support Plans

By: Rheel Group  06-Dec-2011
Keywords: Antivirus Software, Free Phone Support

The Rheel Group support packs represent the most preferred support options that customers can purchase year after year. The comprehensive plans enable customers to select the right service and right level of support that will ensure their IT infrastructure has the availability required to meet their business needs.

Bronze

  • Free Phone Support*
  • Real-time Chat Support*
  • Minimum Service fee $50.00 + GST (+ Travel)
  • Onsite assistance within 6 hours of notification**
  • $10.00/hour discount on Standard Service Rate

Silver

  • Free Phone Support*
  • Real-time Chat Support*
  • Remote Desktop assistance provided (charged at standard service rate)
  • Minimum Service fee $50.00 + GST (+ Travel)
  • Onsite within 4 hours of callout**
  • $20.00/hour discount on Standard Service rate

Gold

  • Free Phone Support*
  • Real-time Chat Support*
  • Remote Desktop assistance provided (limit 1 free hour / month)
  • No Minimum Service fee
  • Onsite within 2 hours of callout**
  • $35.00/hour discount on Standard Service rate
  • 1 Monthly onsite visit – Preventative Maintenance check
  • 5% Discount on all hardware/consumables ordered
  • Antivirus software provided for supported computers
  • 25% Discount on online backup storage plans

Platinum

  • Free Phone Support*
  • Real-time Chat Support*
  • Remote Desktop assistance provided (limit 1 free hour / month)
  • No Minimum Service fee
  • Onsite within 1 hour of callout**
  • $35.00/hour discount on Standard Service rate
  • 1 Monthly onsite visit – Preventative Maintenance check
  • Antivirus software provided for supported computers
  • 5% Discount on all hardware/consumables ordered
  • 50% off online backup storage plans
  • Annual Data backup of Server pc or main file server pc (Stored on DVD)

* Available during business hours
** We endeavour to meet specified timeframes, however circumstances beyond our control may prevent us from fulfilling this criterion.

The information in this article was current at 02 Dec 2011

Keywords: Antivirus Software, Free Phone Support

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06-Dec-2011

Services at Rheel

NOD32 Antivirus Software can be integrated into enterprises, small- and medium-sized businesses, homes and home offices, educational facilities, and ISPs. From firewalls to antivirus software we have the knowledge and experience to provide the solution. At The Rheel Group we can provide internet protection to meet your specific needs. It stops more zero-day threats than any other program.