Within Enterprise the centralised creation of stock items, special pricing, promotions and creditors to name just a few functions, can occur centrally which are then pushed out to all stores. All transactions that then occur within each store are pushed back up to the Head Office. This is managed seamlessly, without user intervention, by the communications manager.
Outside of store operations the communications manager also performs database checks and maintenance as well as performing regular backups and any updates received.
Acquiring and keeping customers is the secret to success in the retail industry therefore having the ability to capture and then utilise relevant information about your customers is vital. Ramsys gives you this ability through their integrated CRM module.
Our CRM has been written into the system itself. It is not a bolt on. This gives you the control for the system to be as diverse as you need it to be without creating complications at sale time. Standard features include Rewards, the ability to reward customers with points for spending in your store (bonus points may be provided by item or member if required), Loyalty Rewards tracking (buy 10 get 11th free) and Instant Vouchers.
The Loyalty software system can also be used as a CRM tool, allowing you to market to and contact customers easily using the data you have gathered by issuing the cards or allocating a unique customer number. You can keep your customers aware of any offers with the touch of a button, which is key in such a fast moving industry.
Each time a customer makes a purchase it is tracked in the system, allowing you to use this information to analyse spending patterns. Built in data filters allow you to report by postcode area and age range as well as looking at seasonal trends.
You can even have a picture of the customer on the POS screen which can aid in verifying whether or not the card is been used fraudulently.
Ramsys Cloud is the hosted edition of the Head Office function of Ramsys Enterprise.
Ramsys Cloud is accessed online, giving you control and the access to full Head Office functions and reporting wherever you are in the world.
Why choose Ramsys Cloud?
- Significantly reduced Capex expenditure and ongoing operational costs
- This is true thin client. Ramsys Cloud will appear, operate and interact with your PC/Laptop as if it was running on it
- No windows updates are required
- There is no dependence on browsers
- Data security. If your PC is destroyed or lost, the application and data is safe on our hosted servers
When using Ramsys Cloud, data will be communicated automatically between stores and the hosted application transparently and securely. Your data will be stored safely in a centralised warehouse and backed up regularly.
With Ramsys Cloud you will only pay for a one off setup cost and thereafter a regular monthly payment which covers the application, upgrades and support. By doing this you are freeing up needed funds allowing you to run a more accountant friendly OPEX operation and utilising the funds in other areas if required.
Ramsys Cloud not only provides you with detailed reporting but also data control over the stores, the ability to add or amend stock items, deactivate a staff members login and many more features. All changes are propagated to the stores automatically.