Support Options and Contracts

By: Quantum Computers  06-Dec-2011
Keywords: Monitor, Quantum Computers

Casual Support;

Call us when you need help, and we’ll get to you as soon as one of our engineers has some available time.

Mini Contract – Daily Health Checks;

For just price of a cup of coffee per day, Quantum Computers Ltd will perform a Daily Health Check that keeps your systems safe and your staff productive. We’ll drop a small, secure piece of software on your server that will run an automated Daily Health Check of your systems every morning, and send you a start of day report showing any faults. You can decide to resolve the problem yourself or ask us to assist.

We’ll check that;

  • Backup is complete
  • Anti-virus pattern file is up to date
  • Disk space is OK
  • Hard disk and memory health are fine
  • And your Critical Event Logs

We’ll send you a short note of the results. If we find problems you can act fast to cut potential downtime or call us to fix the problem for you. Either way you’re making an informed decision.

The Daily Health Check costs about the same as a cup of Coffee, per server, and has the potential to save you thousands in downtime or lost data.

24x7x365 Critical System Monitoring Contract;

Again, for the price of a cup of coffee, Quantum will monitor your business critical systems 24x7, 365 days a year. We will alert you as soon as a problem starts to develop so you can act fast to keep your business up and running.

Everyday our secure software will monitor;

  • Disk Health and Space – so you can preempt downtime BEFORE the disk gets full.
  • Check Remote Office connectivity – so you know they are up and running
  • Monitor your website around the clock to make sure your online presence is always available.
  • Keep an eye on your ISP so problems with your Internet connection are resolved
  • Monitor your bandwidth to show what’s slowing your network down
  • And many more checks – like RAID health, Server performance monitoring, and others

You can decide whether to fix these problems yourself or call on us to help. Either way it’s entirely your choice and you’re making an informed decision.

The result? More uptime and improved performance equals greater employee productivity. 

Full Service Contract

INCLUDES both the MINI contract and the Critical System Monitoring Contract! This contract must be negotiated as it depends on your system size and type, but we can offer fixed support costs for your system. This is an outsourcing contract – you hand over responsibility for running your IT systems to Quantum, and we ensure it runs smoothly. For a Fixed Price!

Please let us know if you are interested in any of these services.

Keywords: Monitor, Quantum Computers

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Experience has shown that the companies providing it do not last, and the hardware warranties are often not worth the paper they are written on. We would be happy to provide you with details of what we currently consider to be the best value on the market for your requirements. Some of our clients prefer to have us supply, install and maintain both their hardware and their systems.


24 Hour 7 day Help Desk Call Logging

This system records the time/date of the call, how long the call sits in the queue before response, what the response was, how long the job took, and exactly what was done. These reports include things like total time on site for any defined period, number of jobs, chargeable or contract hours etc. All our clients are provided with a username and password to log support calls to our online help desk.


System & Network Support

We pride ourselves on our ability to install, integrate and maintain a wide variety of system platforms and components. Some of the major area's we have experience in include: Microsoft range of products. We are Microsoft Certified Solution Providers , and Novell Business Partners.