24 Hour 7 day Help Desk Call Logging

By: Quantum Computers  06-Dec-2011

All our clients are provided with a username and password to log support calls to our online help desk. This system records the time/date of the call, how long the call sits in the queue before response, what the response was, how long the job took, and exactly what was done. 

The detail from the help desk is imported into our Accounting system and is used for invoicing. Clients can update Job details, add data, see how progress is going, and print out various reports. These reports include things like total time on site for any defined period, number of jobs, chargeable or contract hours etc. 

In effect it provides an audit trail for all of our work, and we use it for data to verify that our contracts are economical.

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Other products and services from Quantum Computers


Support Options and Contracts

We’ll drop a small, secure piece of software on your server that will run an automated Daily Health Check of your systems every morning, and send you a start of day report showing any faults. The Daily Health Check costs about the same as a cup of Coffee, per server, and has the potential to save you thousands in downtime or lost data.



Experience has shown that the companies providing it do not last, and the hardware warranties are often not worth the paper they are written on. We would be happy to provide you with details of what we currently consider to be the best value on the market for your requirements. Some of our clients prefer to have us supply, install and maintain both their hardware and their systems.


System & Network Support

We pride ourselves on our ability to install, integrate and maintain a wide variety of system platforms and components. Some of the major area's we have experience in include: Microsoft range of products. We are Microsoft Certified Solution Providers , and Novell Business Partners.