Hosted Call Centre Features | PureIP (UK

By: Pure Ip  06-Dec-2011
Keywords: Call Centre, Telephone System, Capital Investment

Pure IP's Hosted Call Centre solution features are the most cost effective way to set-up and operate a a managed call flow  - It involves minimal set-up costs, flexibility to scale up and down in capacity , and you only pay a monthly retainer for the features.

Features

User configurable over the web
Extended call routing based on customer criteria
Time of day routing either by IP or PSTN
IVR messages and call queues in multiple languages
Customised services
SMS callback

Benefits

No capital investment in new software and hardware for your telephone system
Can integrate with existing numbers and callflows
Scaleable from one agent to hundreds

Keywords: Call Centre, Capital Investment, Telephone System

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