PHONEplus - Flexible contact centre solutions

By: Phoneplus  06-Dec-2011
Keywords: Direct Marketing

PHONEplus services have developed over time to provide outcome-driven solutions for customers. We work with some of New Zealand’s most recognised brands and pride ourselves on the consistent delivery of their service expectations.

All PHONEplus services include:

  • Guaranteed 24 hour, 7 days a week contact centre availability and technical support
  • Up-to-date contact centre systems and processes
  • Call recording and retrieval system
  • Process design and review to deliver efficiencies and continuous improvement
  • Flexible report design and reporting for decision-making
  • Professional contact centre staff who have been trained to New Zealand industry standard (NZQA)
  • Use Core to manage your existing or overflow administrative needs.
  • Use Element to meet the contact centre requirements of your direct marketing campaign, to gather market research, drive sales or manage inbound direct response.

Keywords: Direct Marketing