PHONEplus - Flexible contact centre solutions
PHONEplus services have developed over time to provide outcome-driven solutions for customers. We work with some of New Zealand’s most recognised brands and pride ourselves on the consistent delivery of their service expectations.
All PHONEplus services include:
- Guaranteed 24 hour, 7 days a week contact centre availability and technical support
- Up-to-date contact centre systems and processes
- Call recording and retrieval system
- Process design and review to deliver efficiencies and continuous improvement
- Flexible report design and reporting for decision-making
- Professional contact centre staff who have been trained to New Zealand industry standard (NZQA)
- Use Core to manage your existing or overflow administrative needs.
- Use Element to meet the contact centre requirements of your direct marketing campaign, to gather market research, drive sales or manage inbound direct response.