customer service

By: Sisson  06-Dec-2011
Keywords: Credit Card


All our


products are designed and produced right here in New Zealand, and we hope you'll love them!

We stand by our products with a 100% guarantee so you can buy with confidence. If for any reason you’re not happy with them, please

as soon as possible and we'll do what we can to help.

You can return your products unused and in their original packaging within 30 days of purchase and we will refund or exchange them, no questions asked. Please do not break open packaging that is non-resealable if you wish for an exchange or refund.

Goods are returned to us at your expense. However, if the products are faulty we will exchange them and refund or credit the cost of the return postage.

Returns should be sent to:


115 Airport Road


Alexandra 9391


has implemented the appropriate security measures for protection of ths site and your personal information, including your name, address and credit card information, from unauthorised access or disclosure.

To help ensure your shopping experience is safe, simple and secure,


uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you input when you send it to us over the internet.

Credit Card Security

All credit card transactions on this site are processed using

, a reputable online payment gateway that encrypts your card details in a secure host environment. Your credit card details are not held by us.

When paying by credit card, you can choose to "save these details for next time". If you choose this option, your credit card details are encrypted and securely stored by Flo2Cash.


All prices are listed in New Zealand dollars. 


reserves the right to change prices without notice. 

All transactions are billed in New Zealand dollars (NZD). However a currency converter is provided on each product page so that you can convert to your local currency to guide you in pricing.

Credit Card:

We only accept Visa and Mastercard. 

Please note: The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This is because we are based in New Zealand and we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.


We also accept Bank Deposits (New Zealand customers only). When paying using this method, goods can only be dispatched when deposits have cleared to


If you have any queries regarding purchasing online with us, there are several ways you can contact us:

  • for individual products please use the product query option found on each product detail page

New Zealand orders

Orders sent within New Zealand are sent by Courier, and take 1-3 working days for delivery from the date of dispatch.

We have a flat rate delivery of $5.00 for all orders up to $50.00

All orders over $50.00 ship FREE.

If your order is out of stock, we will notify you as quickly as possible and advise the expected delivery time. At this time you can choose to wait for your product, choose an alternative product or cancel your order.

International orders

We welcome international orders.

At this stage we ship to the following countries:

Australia, Austria, Canada, Cook Islands, Denmark, Fiji, France, Germany, Great Britain, Hong Kong, Iceland, Ireland, Italy, Japan, Netherlands, New Caledonia, Norfolk Island, Norway, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Tonga, United States.

If your country does not appear on this list please

for special arrangements.

Taxes & Duties

Please note that international orders may incur a variety of local import taxes, customs, duty, or GST/VAT. Lighthaus Media Ltd T/A sisson is not responsible for payment of any fees or charges imposed once the package reaches your country - they are not included in your payment to sisson and are payable to the appropriate government agencies. If you have concerns regarding the imposition of taxes, fees or duties, please research at your end before ordering. Due to the huge variability in tax & import policies between countries, sisson cannot offer any advice on this matter.

The information in this article was current at 02 Dec 2011

Keywords: Credit Card

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