Ask the Concierge » The Rees - True South

By: The Rees Apartment Hotel  06-Dec-2011
Keywords: Hotel, Concierge


“I wanted to take this opportunity to pass on my sincere thanks and feedback for Steve Hanrahan.

I recently vacated with my partner (of 11yrs) to Queenstown with plans to propose and get engaged.
Steve was an absolute luxury to have as a logistics wingman! He helped transform my plans it into a real experience rather than me transform into a troll-doll!
Steve was nothing short of spectacular, from his hospitality to his sharp smarts he proved to be quite a valuable asset during our stay @ The Rees.

If you do have any reward program for your staff, take this as my vote for Steve. He sure deserve’s it… because I now have a Fiance’.

Once again Steve – Well Done lad. Well Done.”

Walter Dalao

Price Waterhouse Coopers Sydney

“Our party of six recently stayed at The Rees under the reservation of Warren-Bender. Just wanted to say thankyou, on behalf of the group, to yourself and your team for making our stay a memorable one. Your assistance in organising activities throughout our stay was much appreciated as this allowed us to make the most of our time in Queenstown.

Thanks again and we hope to see you again next year.


What is a Concierge?
The origin of the word Concierge comes from France in feudal times and is derived from the words «comte des cierges» meaning keeper of the candles and referred to as the person in charge of all of the guests and functions in palaces or castles. In the middle ages the concierges were the «keepers of the keys» in government buildings and castles. In the beginning of the 20th century international tourism rapidly increased with the advent of rail travel. Concierges became common place in the great hotels of Europe and in October of 1929 the first international meeting of Concierges took place in Paris.
Today the Concierge Team generally facilitates guest arrivals and departures, and manages valet parking and room deliveries. In addition the Concierge acts as an ambassador not only for the hotel but for the cities they work in. Your Concierge has access to a worldwide network of professionals who can make arrangements for you anywhere and anytime.
At The Rees Hotel Queenstown the Concierge is an expert in arranging everything from the common place to more challenging requests. Restaurant bookings, car rentals, airline tickets, limousines, tours, flowers, gifts, directions and much more are routinely handled at the Concierge Desk. We love a challenge and thrive on the unusual. So if you need assistance please feel free to come see us, we are at your service.

Frequently asked questions:
What parking arrangements does the hotel offer?
Can I book activities to my hotel account and in advance of my arrival?
How long does it take to get to and from the airport?
What is Queenstown’s weather like?
What is the dress code in Queenstown?
Is tipping the custom in New Zealand?
Where do I dine/shop/site see?
Which are the best ski fields?
Where do I hire ski gear and what mountain transport is provided?
How far are the ski fields?
What is there to see and do in Queenstown?
What cultural options are there in Queenstown?
Which are the best dining rooms and bars in Queenstown?
Transport and Directions

Keywords: Concierge, Hotel

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Film » The Rees - True South

My apologies for not responding with some feedback from our stay prior to the one we spent with you the weekend just gone, but clearly as we returned to your establishment for a second time, we were more than pleased and impressed from when we stayed with you at the end of April.