Stir Tea New Zealand .:. Customer Service

By: Tea Global  06-Dec-2011

City or Town Delivery:

We dispatch orders to cities or towns in New Zealand using a tracked courier system (PBT couriers).  Your order will reach you within 2–3 working days from the date of dispatch.  In the event you are not home when the courier calls they will not leave your order without prior authorisation.  If you wish the order to be left on your property please note those instructions in the comments box on the checkout page.

Rural Delivery:

We dispatch orders to rural delivery addresses in New Zealand using New Zealand Post surface mail.  Your order will reach you within 2–5  working days from the date of dispatch.

What are our New Zealand shipping rates?

The standard shipping and handling charges for retail orders in New Zealand is $7.50 per order.  On some occasions due to the weight and size of your order or special delivery requirements the delivery cost may vary however you will be notified of any change prior to dispatch.

Where possible we will personally deliver orders around the Queenstown & Arrowtown area without charging a shipping cost.  When the local order includes a gift voucher which will subsequently be redeemed from a location outside Queenstown we will still need to charge a shipping fee.

How quickly will my order ship?
It is our goal to ship orders within 3-5 days of receipt of order. In the event of unforseen circumstances meaning your order will not meet this time-frame you will be advised. During peak periods such as before Christmas or Mother's Day, please allow extra days for your order to ship. Our warehouse is situated in Central Otago.Do you ship outside New Zealand?
We are able to ship the Stir Tea range to destinations outside of  New Zealand.  For all international shipping there is no standard charge, freight will be quoted on each individual order.

The information in this article was current at 02 Dec 2011