Property Managers Rentals Dunedin Otago Property Management Works - guarantee of service

By: Property Management Works  05-Apr-2012

If during the term of our agreement/agency we fail to perform to the following agreed defined standards we accept your right to terminate our agency agreement providing notice in writing by you has been received by us to rectify the concerns within seven days.

We commit to you in writing that we will perform the following duties when managing your property.

  • We will erect a 'For Rent' sign at your property within 2 working days of listing (if signs are permitted/visible).
  • We will place a listing for your property on all the real estate websites that we subscribe to and each listing will include at least 3 photographic images of the property.
  • Your property will be accurately described and advertised.
  • We will conduct an unlimited number of private viewings of your property until the property is leased (subject to access provided to us by any current occupant).
  • All property viewings will be carried out by one of our representatives (we do not give out keys to prospective tenants).
  • We will update you on the status of your available property at least once each week.

  • All information and references provided by tenancy applicants will be verified by us within 1 working day of receipt.
  • All tenancy applicants will be screened by us.
  • We will lease your property for the rental amount nominated in the Management Agency Agreement between us (or higher if the market justifies it) and the property will not be leased for a lower amount without your prior approval.
  • Subject to the tenancy commencement date and the tenant's availability, we will prepare the tenancy documentation within 2 working days of tenancy approval.

  • We have a zero tolerance rent arrears policy.
  • We will follow up all rent payments in accordance with:
    - our fully documented arrears process, and
    - the requirements of the relevant legislation
  • We start the termination process immediately a rent payment is missed.
  • Should termination of the tenancy be necessary, we will keep you informed throughout the legal process.
  • You will be advised once the rent arrears have been paid by the tenant.

  • We will deposit all monies collected, less our fees and any approved creditor invoices into your nominated bank account either twice a month (mid month and end month) or once a month (end of month). If these days fall on a weekend or public holiday payment will always be made on the next business day.

  • All non urgent repair requests from tenants will be attended to within 2 working days of receipt.
  • We will arrange all repairs to your property and advise you, unless you instruct otherwise.
  • We will attend to any "urgent" repair requests within 4 hours of receipt as defined as "urgent" under the Residential Tenancies Act.
  • All reasonable steps will be taken to obtain the best pricing for your repairs and maintenance.
  • We will only use appropriately licensed and insured tradespeople for any repairs or maintenance work to your property.
  • We will provide you with a copy of invoices for all work arranged on your behalf for the property.

  • We will review the tenancy agreement for your property 90 days prior to its expiry.
  • Unless you instruct otherwise, we will offer the tenant a renewal of tenancy agreement for the same period as the initial agreement at the same rent (or a higher rent if the market justifies it).
  • You will be advised if the tenant does not want to renew their tenancy agreement.

  • We will carry out at least 4 periodic inspection of your property each year and provide you with a detailed report each time.

  • On receipt of vacating notice, we will:
    - advise by phone, letter, fax or email, confirming the details to both you and the tenant
    - list the property on our website & put the agreed advertising plan into effect within 1 working day
    - prepare all necessary vacating documentation
    - arrange access for viewings by prospective tenants
  • A pre-vacating inspection will be carried out to check for any potential problems with the property.
  • After the tenant vacates the property:
    - process the tenant's rental bond refund within 4 working days
    - if deductions from the rental bond are considered necessary, full details will be provided to both you and the tenant
    - complete all necessary documentation to finalise the rental bond within a further 2 working days.

  • All agreed property disbursements will be paid on your behalf prior to the due date (subject to the availability of funds).
  • Your Rent Statement will be personally checked by our Senior Property Manager prior to being forwarded to you.
  • We will provide you with an accurate Annual Income and Expenditure Statement within 30 days of the end of the Financial Year.

  • Our office hours are 8.30am - 5.00pm 5 days per week and after hours by arrangement
  • We will respond to:
    telephone messages | within 4 hours
    | within 24 hours
    fax | within 24 hours
    mail | within 48 hours
  • We will promptly advise you of any pertinent matters affecting your property or the tenancy.

  • All complaints will be formally recorded and responded to within 2 working days.

  • We will provide all documentation in clear and concise English.
  • We will ensure that all documentation is accurate and complete.
  • All property condition reports will be comprehensively and accurately completed.
  • Copies of all documents that we sign on your behalf as agent will be forwarded to you (unless you instruct otherwise).

  • All personal information will be held in the strictest confidence and will not be released to a third party without written authorisation.
  • All updates and corrections advised to us will be recorded in our system within 1 working day.

  • The highest standards of honesty, integrity and professional practice will be conducted in compliance with the Code of Ethics of the Real Estate Institute of New Zealand


Other products and services from Property Management Works

05-Apr-2012

Property Managers Rentals Dunedin Otago Property Management Works - solutions

Are you tired of chasing up rent or worrying about the state of your property?Do you want to earn income from your properties without the hassle of caring for it. Welcome to Property Management Works, a company that understands your situation and is focused on delivering you results. Overseas investors / absentee landlords. Full repair and maintenance management.