our services

By: Otago Hospice  05-Apr-2012
Keywords: Nursing, Palliative Care, Hospice

Community care coordination (CCC)
Community care coordinators are a patient’s link person. They ensure patients and carers remain at the centre of care, maintain control, exercise choice and are linked with all the appropriate agencies.

They also provide an assessment, monitoring, support and advisory service for people, their family/whanau, and health professionals. This occurs in the person's home as well as residential care settings.

They are then the first point of contact following a referral and will arrange to meet with you and your family  to discuss your needs and advise on the range of services available. Regular contact and follow up is maintained and close working relationships exist with all these services, including hospital specialists and general practitioners.

Community care coordinators are available 7 days a week, Monday - Friday, 8:00am—5:00pm, with partial coverage in the weekend.
Outpatient Clinics

Appointments are available with a hospice doctor to see either new or existing patients on the hospice programme.

Nursing Care
Home visits and support for patients living at home or in residential care.

Night Nursing at home

If you wish to stay at home during the final stages of your life, nurses are available to care for you in your home during the night.

Services include:

  • Liaison with GP's and other health professionals involved in the patient’s care 
  • Access to nursing care and some equipment to allow continued care at home
  • Advice and support for carers 

Family support services (FSS)The family support team assists patients and their families in the community and at our inpatient unit. The team includes counsellors, a social worker and spiritual care workers. They can help with advice, counselling, spiritual care, bereavement support and financial assistance.

Liaison with other servicesThe hospice’s medical and nursing team maintain contact with your GP and other community services involved in your care. You can be assured they are continually made aware of your progress.

Inpatient care
We recognise that most people prefer to stay at home as long as possible and we will do all we can to support that.

Many people can be cared for entirely at home as outpatients, but sometimes, it is better to come in for a few days to sort out any problems or to give you and your family /whanau a break. Some people are admitted and go home many times.

We have 12 spacious single rooms which look out onto the gardens, with a sliding door to the patio. Each room has its own ensuite bathroom as well as a television, CD and DVD player and clock radio.

Respite care

The patient is admitted to the inpatient unit for one week out of every eight. This gives the family or caregiver, as well as the patient a break. It also serves as a good opportunity to review symptom management issues, psychosocial-spiritual issues and family support.

Symptom control
This involves admission to the inpatient unit for symptom management, for example,  physical, emotional, psychosocial or spiritual symptom management. In most cases, symptom relief can be achieved.

Terminal care
When the patient reaches the final phase of their illness, they may choose to spend their remaining days at the hospice. Families are welcome to stay overnight.

People may be referred to the hospice by their GP, specialist doctor, hospital or a community nurse, in consultation with their GP.

Keywords: Community Care, Hospice, Hospice Services, Nursing, Nursing Care, Palliative Care, Respite Care