The Orica Chemnet Emergency Response Service (ERS) operates 24 hours a day, 7 days a week, providing telephone advice and assistance to the public, emergency services and others on incidents relating to the transport, storage and use of chemical products and raw materials in emergency situations.
The service has over 19 years experience in the provision of emergency response across Australia, New Zealand and Asia-Pacific with over 17,000 emergency incidents having been handled by the service since its inception.
More than 15,000 calls are currently made to the service per year. Callers to the service include customers, employees, transport carriers, emergency services, government authorities, hospitals, veterinarians and members of the public.
The ERS Coordinators are trained to handle a wide range of incidents from human exposures to transport emergencies.
The service can be accessed via toll free numbers (1800 033 111 or 0800 734 607), as well as via international access numbers from Asia Pacific. These numbers are typically displayed on Material Safety Data Sheets, product labels, Emergency Procedure Guides, Emergency Information Panels, shipping documentation, client entries in telephone directories, emergency response plans and on after hours recorded messages.
Callers are connected to a trained ERS Coordinator within 30 seconds and all calls are recorded and retained indefinitely.
We ensure that all calls are handled in a prompt, professional manner, with all necessary resources available so that immediate, quality assistance can be provided to the caller.
The service provides:
- 24 hour access to immediate advice and assistance from trained emergency coordinators
- communications coordination
- technical and medical advice
- access to a network of product and technical experts
- emergency exercises and emergency planning advice
The ERS carries ISO 9000:2000 certification, ensuring that the systems and procedures of the service represent best practice and are subject to continuous improvement. Its flexible systems ensure that specific requirements can be readily integrated into the service provided.
The Orica Emergency Response Service also operates on behalf of subscribing client companies across a broad range of industries including the agricultural, chemicals & plastics, petrochemical, pharmaceutical, consumer products, transport, manufacturing and construction sectors.