Customer Service - Offspring Lane

By: Offspring Lane  05-Apr-2012
Keywords: Toys, Cots, Maternity

The Offspring Lane Customer Commitment

The team at Offspring Lane are 100% committed to providing our customers with an outstanding level of service, to ensure you find exactly what you want! This extends to our on-line shoppers. Through our website, we will provide you with as much information as possible to assist you when making your shopping decisions.  Don’t forget we are also available over the phone during shop hours if you’d like to speak with us in person.

Stock Availability
We will try our utmost to keep our stock availability updated, but if for whatever reason we do not have stock available, please accept our sincere apology! We will work to find you an alternative that will meet your needs.


All prices are in New Zealand dollars including GST of 15%. Orders purchased offshore and shipped to overseas addresses are not subject to GST.
Prices are correct at the time of purchase, but may change at any time.


The name 'Offspring Lane Ltd' will appear on your statement.
Payment Methods

We accept the following payment options:

Diners Card

Direct Bank Deposit – you may choose to deposit payment directly into the Offspring Lane bank account. The funds must be received into our account prior to your order being sent. Please contact us for our bank account details should you prefer this payment method.

Cheques – we will accept cheques from customers using a New Zealand based bank account (either personal or bank cheque) however the funds must be cleared prior to your order being sent.

Returns & Exchanges

It is important to us that you are happy with the purchase you have made from Offspring Lane. If for whatever reason you change your mind, we will happily exchange it or provide you with a store credit, as long as the following conditions are met:

  • The item has been returned within one month of purchasing
  • It is returned to the store at the purchasers expense
  • It was purchased at full price ie not a sale or discounted item
  • It is returned in its original packaging with the price tags or stickers still attached
  • It has not been used, worn or washed and is still in perfect condition
  • You have a receipt or proof of purchase.
Faulty Goods

If any item that you purchase from Offspring Lane is faulty please:

  • We will arrange a courier pick up or payment for return postage if needed
  • We will replace the item or provide you with a store credit - whatever is your preference. If the item cannot be replaced we will refund via the original method of payment.

Please note, the following conditions must have been met:

  • The item has been correctly laundered (assessed by Offspring Lane and/or the Supplier)
  • You have a receipt or proof of purchase
Shipping & Delivery

National Delivery within New Zealand

Orders are sent via NZ Post Tracked Parcel Post (under $250) or National Courier (over $250).

Delivery within NZ will reach you within 3-5 working days, unless there are unforeseen delays.

Destination in NZ


Order Value $

Freight Charge

North Island

Up to 25 kg

Under $150


Over $150


South Island

Up to 25 kg

Under $150


Over $150


Please note:

Sorry - free delivery does not apply to Furniture, Strollers/Buggies or heavy/bulky items. We will advise you of the actual freight cost prior to delivery. Don’t hesitate to ask for a quote if required.

Rural Delivery – we are happy to advise that even if your address is RD, it won’t cost any extra.

International Delivery to Offshore Countries

Orders are sent via NZ Post International Air (under $250) or International Courier.
Delivery to international customers will take 1-3 weeks, depending on your location.

Destination Offshore


Freight Charge

Anywhere in the world

Order Value:
Under $250

0.5 kg


1.5 kg


2.0 kg


2.5 kg


3.0 kg


3.5 kg


4.0 kg


4.5 kg


5.0 kg


Please note:

The above freight costs also have size restrictions.  If an order is oversized, we will advise you of any additional charges.

Any local duties and taxes are the responsibility of the international customer or recipient.

International Ordering

Goods and Services Tax Exemption

If you are an international customer, and your order is being sent to a country outside of New Zealand, you are not required to pay any NZ Goods and Services Tax (GST), which is 15% of the prices displayed on the Offspring Lane website. This will be deducted from the cost of your order.

International Freight charges

Please refer to the International Delivery to Offshore Countries section for more information about offshore freight charges and conditions.

Security & Privacy
Your security and privacy is very important to the team at Offspring Lane!
We are committed to keeping your private information exactly that.
No unauthorised person will have access your private information.
We will not pass any information about you on to a third party without your permission.
We will respect any requests you have relating to receiving (or not receiving) information from us.  
As an Offspring Lane customer, you can rest assured that we have systems and processes in place to ensure that your credit card transactions are secure.
Credit card transactions require the 3-digit security code from the reverse of your credit card, ensuring your card number cannot be stolen and used by another party.
Once the payment transaction has been processed, your credit card number is not saved, but is automatically deleted from the system.
SSL Certificate
Offspring Lane use a Secure Socket Layer (SSL) certificate to encrypt data being transmitted via our ISP/server to the Internet. Banks, financial institutions, ecommerce sites etc., all use SSL for securing login information, user identity information, account details and credit card data.
You can shop with confidence at Offspring Lane as any personal details you provide us are secured with a high level of protection from our SSL certificate.
If you have any concerns about privacy or security, please do not hesitate to contact us on 0508-OFFSPRING or +64-9-529-1299
The information in this article was current at 27 Mar 2012

Keywords: Baby Clothes, Baby Toys, Boys Clothes, Childrens Furniture, Childrens Toys, Cots, Girls Clothes, Maternity, Maternity Wear, Prams, Strollers, Toys

Contact Offspring Lane

Email - none provided

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