Customer service assessment

By: Bespoke Customer Solutions  09-Sep-2010
Keywords: Solutions, Customer Service Training, Process Development and Documentation

 A customised evaluation of the strengths and weaknesses of your company's current customer service.  We produce a comprehensive report that details core aspects of your customer service execution - eg: processes, consistency, staff training, technology support. These can then be evaluated against best practice customer service standards relevant to your industry and against your expectations and requirements.  This provides a foundation for identifying opportunities, general issues or specific areas to be worked on and improved.

Keywords: Customer Service Training, Process Development and Documentation, Solutions,