Viaduct New Zealand - Lease Guarantee

By: Viaduct New Zealand  05-Apr-2012

Lease a Viaduct approved terminal and the terminal is covered for all network compliance* for the term of the lease.  If you do require a Network enforced update to your terminal we send you a new compliant terminal or download the new software version so there is no disruption to your service, there is no change to your lease price and no extra charge for this service. 

This applies to all Viaduct customers that lease a terminal from the 1st of June 2011.

*Network Compliance. This is governed by the certification issued by Paymark and EFTPOS NZ. This does not cover Kernel, PADSS or PCI compliance.

How it works?
If you lease a terminal from Viaduct and you are on the standard lease guarantee we will ensure that it meets the Network compliance standards. If there are changes that are required by the customer then there may be charges for this. Changes to your price occur if there is a change in the cost structure required to service our customers or for other price changes outside of Network Compliance.

The Viaduct Lease Guarantee covers any Network requirements.

If I need an upgrade when will this happen?

We have over ten thousand customers running eftpos terminals. If there are upgrade dates we ensure that every customer is upgraded before their service is interrupted.  If there are software upgrades many of these are done through our Terminal Management System so are done automatically.

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Viaduct New Zealand - Viaduct Online Terms and Conditions

If you’ve received the wrong goods or they been damaged in transit, you’ll need to let us know within 5 days of receiving them - otherwise, you agree that the correct goods have been delivered and that they are in good order (this doesn’t affect any Consumer Guarantees Act rights).