Nelson Appliance - Help / FAQ
If you have questions that are not addressed below, please feel free to contact us at or give us a call at 1-866-635-1928 (M-F, 8:30 to 5, MST)
Our site offers a few different ways to help you find what you need:
You may search our site using the search utility located in the upper left portion of the window. If you have a part number, enter it in the search box (even partial part numbers). You can search by keyword, model number, or even brand name.
On-line ordering (with a credit card):The process in short:
- Locate the item(s) you need
- Enter the appropriate quantity in the quantity box for the item
- If you are a returning customer, enter your user name and password
- If you are a new customer, enter your billing and shipment information
- Verify your information and fill in requested payment information
Order tracking will depend on the method of shipment. Packages shipped via U.S. Postal Service cannot be tracked, as the postal service does not currently offer that service.
First, before completing your order, please read all descriptions for your chosen items carefully and make sure that they are appropriate for your need. Here at Nelson''s, we do our best to fill customer orders as quickly and accurately as possible. Since orders are both placed and filled by people, errors occur on occasion. If you receive the wrong item(s) due to an error on our part - or if an item is defective, please let us know within 30 days of purchase and we will arrange for return shipping and a full refund will be issued (including original shipping charges). If, however, you wish to return an item for any other reason (perhaps a part or accessory was ordered in error, or perhaps the item is simply not to your liking), you may return the item(s) to our address below within 30 days of purchase for a refund of the item(s) purchase price(s). You will be responsible for all (including return) shipping costs. Please send returns to :Nelson Appliance
1220 E. Fillmore St.
Colorado Springs, CO 80907
At this time, due to unreasonable costs, we do not offer expedited shipping. Currently we offer only UPS ground service. For those customers in Alaska, Hawaii, Puerto Rico, the US Virgin Islands, or those who have overseas military addresses, we offer US Priority Mail shipment. No. Due to high costs, we are not offering shipment beyond U.S. borders at this time.