Showroom Hours: Please feel free to call in and visit us between the hours below, note: the showroom is for viewing only and you we do not sell display items, however you can place an order during your visit using one of our provided computers and under most circumstances we will be able to pack your order while you wait.
Monday to Friday 9am to 4pm
Saturday 8am to 12pm
Natural Candle Supply Pty Ltd
38 McCauley Street
Phone: 1300 725 320
Fax: 1300 785 720
Using Our Website
There are many great features on our website to make your online shopping experience easier and more enjoyable. Please take a minute to read through and familiarise yourself and learn how to get the most out of our website.
All orders with Natural Candle Supply must be placed through our website and if you intend to visit our showroom, then any orders placed at the time of visit will have to be packed in our warehouse, note: under most circumstances we can pack your order while you wait.
Natural Candle Supply uses the latest in technology and features to provide a safer and more enjoyable online shopping experience, for this reason you will need to keep updated with the latest website browsers or else some of our great features may not work with older website browsers.
The browsers that we support currently is -
- Microsoft Internet Explorer
- Mozilla Firefox
- Apple Safari
Note: The vast majority of customer website issues can be resolved by ensuring that you have the latest in any of the above browsers, you can do this by visiting the relevant website for free downloads and updates
The first step in using our website is to register as a customer, this is free, safe and easy and we will not use your details for any other purpose other than shopping with us. Registration will be required before you can add any items to the shopping cart or view shipping estimates, registration alspo means that you can be part of our regular newsletters and special offers.
You can also add products into your own bookmark section where you can easily find these products again when you log in. This is an easy way to shop for your regular products by essentially creating your own product page which you can find in your my account section. Also in this section you will find your previous order history. You can easily pull up your previous orders and add these items to the shopping cart, this is an excellent feature for adding items that you regulaarly order.
Please enjoy your experience on our website and look out for more exciting features in the future.
We have a wide variety of payment options available for your shopping convenience, note that payment options will depend upon whether you are picking your order up or if we are shipping this to you, so below we have seperated the two types: Payment Types based upon us shipping your order to you: Payment types based upon you picking up your order:
Credit Card Payments - By far this is the fastest and our most popular form of payment used by customers. Pay by credit card online securely and with confidence. We have a secure checkout page with the ANZ bank egate facility for processing, together with our comodo extended validation secure site for safety and security. Payment by credit card is the fastest way to receive your order. Please call us on 1300 725 320 to organise the time that you can collect your order.
Phone - Select this option if you would like to phone us with your credit card. This will complete order process and generate an invoice. You can then ring us on 1300 725 320 and quote your order number, we can take a payment over the phone for you, once payment has been confirmed over the phone, we will then send your order immediately to the warehouse for processing.
Pay at Pickup (cash or eftpos) - Once you have completed the checkout using this option, please call us on 1300 725 320 to organsie the time that your order will be ready to collect, payment will be made at our warehouse on pick up.
Pay at Pickup (credit card) - Once you have completed the checkout using this option, please call us on 1300 725 320 to organsie the time that your order will be ready to collect, payment will be made at our warehouse on pick up.
At this point in time, Natural Candle Supply primarily uses Australia Post and the eparcel system for order delivery. Once you have placed an order and payment has been received your order will go into a queue to be packed in sequence. It is not possible to change this sequence as this does disadvantage other customers who are also waiting on orders. In most cases your order will ship within 2 business days.
In most cases you will be impressed with our service and how fast we get your orders packed and shipped to you. We do ship to PO Boxes.
If you are wanting to know how much your shipping will be then simply create a new user account and login. Once logged in then add items to the cart. If you want to know the shipping at any point simply press the checkout button and this will take you to step 1 of the checkout process. You will be able to see an estimate of the shipping costs including GST. You can then add more items to the cart using the left hand navigation menu and at any time come back to the checkout page and view the shipping costs.
All this can be done before proceeding further and paying for your order.
Wholesale / Retail Information
In terms of pricing essentially all our prices are wholesale. We specialise in the supply of candle making materials at wholesale prices to candle manufacturers. The way our pricing works is that the the larger the quantity of a particular product you purchase then the larger the discount you get on that item.
We do sell to anyone and currently have no minimum order quantity and an ABN number is not required to shop on our site. However a small customer buying small quantities will be paying much higher prices than a bigger manufacturer purchasing larger quantities. The smaller quantities are also available for larger manufacturers to purchase as samples and testing. We have found this to be the fairest way to sell our products and a solid pricing structure. This ensures we can always maintain the cheapest prices possible and offer savings on volume.
Currently the only country outside of Australia that we sell to is New Zealand, for New Zealand customers this is made simple, by registering as country code of New Zealand, your shipping charges are automatically calculated at the time of checkout, also the GST tax is removed on checkout as export orders are tax free. We have managed to obtain excellent air freight rates for the whole of New Zealand and the rates are NZ nationwide delivered to your door, so there is no extra fees payable apart from any taxes that may be imposed by the NZ government on import.
We are currently have shipments leaving to NZ around every 2 weeks, so your order will go out as part of the next air shipment.
Free Technical Advice
At Natural Candle Supply we offer free technical advice via our HELP section.
You can easily find this button at the top of our website.
If you have't done this yet please read "Using our website" which will direct you to the register button on the top right of our site and follow the easy instructions.