Milly's Kitchen - terms conditions

By: Milly's Kitchen  05-Apr-2012

Purchasing from online shopping gives customers convenient, quick, easy and secure purchasing options. Items displayed on the site can be purchased using our real-time online Bankcard, Mastercard or Visa transaction facility. Customers have the confidence in knowing that all of their details are protected by the latest 128bit security mechanisms, and are used only for the purposes of the transaction. Should the customer prefer, the completed shopping basket (order) can be printed out when in checkout, attached to cheque payment or credit card details and posted to Millys


Prices displayed on the website are in New Zealand Dollars (NZ$). Prices displayed include GST (15%). 

All prices are correct at time of publication, however we reserve the right to alter the price for any reason.

If this happens with an item you have ordered, we will contact you prior to delivery.

Special Pricing & Gifts with purchase are subject to availability and we reserve the right to amend or cancel these without notice. If this happens with an item you have ordered, we will contact you prior to delivery.


Security is one of our highest priorities. uses technology called SSL - Secure Sockets Layer. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.

Milly's Mail Order Guarantee

Millyskitchen is committed to deliver your order as quickly as possible or to deliver your order at the most appropriate time according to your special delivery instructions. At Milly's, your satisfaction is guaranteed. If for any reason you are not happy, we will gladly replace, exchange (subject to availability) or refund within 14 days of purchasing.


Millyskitchen will courier your purchases to anywhere in New Zealand. Delivery is usually made within 14 days. All deliveries are by courier so we need a physical address, not a Post Office Box.

We are sorry but we do not deliver outside of New Zealand.

Refund Policy

Stock Quality and Supply

We are a family owned store, and we hand pick our stock from local suppliers and we also import selected pieces from suppliers in Europe and America. We endeavour to maintain ample stocks of all our products, however sometimes we cannot accurately forecast customer demand. This places extreme pressure on our suppliers. In such cases, we will give you our best estimate as to when the product is likely to be available.
Throughout the year market conditions outside of our control may affect the supply and cost of products. In these circumstances Millyskitchen will consult with you first, and reserve the right to suggest appropriate substitutions whilst maintaining the value of your order and integrity of the finished product.


Your Information - collection and storage.

When you order from we ask you for your e-mail address, and we need to know your first and last names, your telephone number (in case any one of our staff need to contact you regarding your order) and your credit card information. This information is currently used solely to fulfil your order. Your personal information is stored both online and in our order processing system in a secure and responsible way, however both systems have built in security and are not available to unauthorised persons. In the future we may use this information to assist you with repeat visits -with your permission of course!

Do we collect any other Information?

Yes. Millyskitchen does collect information on the usage of the site, such as pages visited and most popular pages. This helps us determine what our customers are most interested in and we can keep our site as up to date as possible regarding new products etc. We ARE NOT able to tell who you are from this information and while it is stored on our secure systems we do not pass it onto any third parties.

The information in this article was current at 27 Mar 2012

Other products and services from Milly's Kitchen


Milly's Kitchen - store details

Level 1, 155 - 165 The Strand, Parnell You can find us up the ramp above the Home Ideas Centre. Our normal opening hours in Parnell: Monday to Friday 9.00am - 5.00pmSaturday 9.30am - 4.00pm. There is plenty of Milly's customer parking on Level 1, or up the second ramp on Level 2. Towards the port from the well known Saatchi and Saatchi building.


Milly's Kitchen - customer service

If you are not home when the courier calls, a card will be left in your letterbox and the courier company will arrange a delivery time for when you are home. Your questions answered about the ordering process, delivery, gift wrap and personalised gift notes. What's Happening each month in Milly's Kitchen shop and warehouse in Ponsonby and Parnell. Please call our Customer service team directly on 09 309 1696 or free phone 0800 200 123.